JPMorgan Chase Senior Infrastructure Engineer/DevOps in Brooklyn, New York

About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leadingglobal financial services firm with assets of $2.3 trillion andoperations in more than 60 countries. The firm is a leader in investmentbanking, financial services for consumers, small business andcommercial banking, financial transaction processing, asset management,and private equity. A component of the Dow Jones Industrial Average,JPMorgan Chase & Co. serves millions of consumers in the UnitedStates and many of the world's most prominent corporate, institutionaland government clients under its J.P. Morgan and Chase brands.

Senior Desktop Engineer for End User Technologies Engineering and Deployment Services. The candidate will have intricate knowledge of the Microsoft Windows Desktop both physical and virtual desktops. Strong third level troubleshooting support experience. Ability to do performance and monitoring analysis in the desktop space. Self-motivated and strategic thinking a must with strong communication skills. Experience working in a large scale enterprise environment is needed. Comfortable working in deadline driven environment with ability to self-manage priorities. Energetic and a fast learner. Scripting and programming capabilities a plus.

Key Responsibilities

  • Third level support for 24,000+ global desktop environment consisting of physical desktops, laptops, MACs, smartphones, and iPADs.

  • Support for multiple virtual desktop platforms running on Citrix infrastructure.

  • Performance and monitoring analysis using Splunk, Dynatrace, and AppDynamics.

  • Build performance and monitoring capabilities to provide proactive desktop health monitoring.

  • Scripting capabilities used to automate process and enhance inventory and troubleshooting efforts.

  • Engage with global corporate IT engineering teams to assist with troubleshooting efforts.

  • Proactively look for tactical and strategic ways to enhance team’s efficiency.

  • Help team move towards DevOps practices through avenues such as automation, self-healing, removing bottlenecks, process improvements, etc.

  • Collaborate with all areas of IT, Asset Wealth Management (AWM) and corporate IT, domestic and regional, and all levels of management.

  • Able to support all levels of business effectively from the most junior to the most senior users within AWM.

  • Keep abreast of new technologies, quickly learn new tools and practices.

  • 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience.

  • 7+ years over all experience, with 2+ years acting as a lead engineer in an enterprise environment.

  • 5+ years of hands-on and demonstrable experience in the applicable technology domain.

  • Expert in more than two technology domains with proficiency in multiple products and technologies.

  • Thorough understanding and actively following industry leading solutions and technologies in the applicable domain.

  • Extensive experience with Windows desktop both physical and virtual.

  • Experience with desktop performance and monitoring.

  • Ability to script in PowerShell and VBScript.

  • Ability to program in one or more of these languages: Python, Java, PHP, JavaScript, or Perl is a plus.

  • In-depth experience in integrated end user technology solutions that span multiple layers that define an overall technology platform or ecosystem.

  • Strong analytical ability, judgment and problem solving techniques with attention to detail.

  • Strong communication skills both written and verbal and able to effectively operate with senior management.

  • Excellent organizational and interpersonal skills with the ability to work effectively in a matrixed organization.

  • Strong ability to understand client and management expectations and to resolve issues that may affect delivery.

  • Strong ability to mentor, coach and train engineers.

  • Strong ability to work with teams that are geographically distributed and work across different time zones.

  • Strong ability to distribute tasks between the team members and coordinate the tasks towards successful completion.

  • Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.