JPMorgan Chase ETL Applications Support Analyst in Columbus, Ohio
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .
Corporate Technology (CT) (Finance) is responsible for the development & maintenance of the firm's Financial Application platform, providing services in mainframe, mid-range, client server, and web-based technologies.
The EMEA/APAC/NA Regulatory Reporting Production Support team, which helps manage and support a number of the regulatory reporting applications in the region, has an open position for an application support role.
The role of the Application Support Lead is to manage and support Regulatory applications globally. The person would need to have very good analytical and problem solving abilities, Hands on to the application and be a team player, control the uprising situations and communicate to the management and escalate to the stakeholders while discussing problem statement or possible solutions.
The responsibilities would include, but not limited to:
Application Support ETL/Axiom applications
Incident management and problem resolution
Coordinate with client and support teams on issues.
Pro-active monitoring for issues
Analysis of the problem statement and suggest solutions.
Problem solving abilities
Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned.
Analysis and presentation of the issues and changes to the systems(s).
Technical and functional ownership of the applications.
Coordinate with Build teams for all changes, documentation and handover.
7+ years of overall experience, with good knowledge in production support of financial applications
Knowledge of incident / problem management
Comprehend the SLAs defined and adherence to the same
Excellent analytical and problem solving abilities
Root cause analysis and follow-ups to ensure issues are not repeated
Technical skills essential for this role are:
PL/SQL Stored Procedures support/development
UNIX file management and shell scripting
MS Office applications
ClearCase version control software
Autosys/Ctrl-M scheduling package
Axiom vendor software
Interpersonal skills essential for this role:
Proactive, adaptive, independent and self-managing
Effectively adapt to necessary changes in work requirements, roles and responsibilities
Show respect and appreciation for clients' and colleagues' opinions, time, and effort regardless of position, role, and background
Voluntarily seek opportunities, activities or responsibilities that add value
Deliver accurate, thorough and high quality work
Additional skills essential for this role:
Good written and oral communication at all levels
Ability to work under pressure and deliver on time
Advanced and demonstrable problem solving / analytical skills
Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.