JPMorgan Chase Identity & Access Application Support Analyst in Columbus, Ohio

Global Identity & Access Management provides identity and access management solutions for the firm's infrastructure and applications. The team ensures that appropriate access controls are in place and applied effectively and continuously.

As an Applications Support Analyst you will perform an operations support role for our suite of applications. The analyst works as part of a team to provide configuration and setup support for the Global Identity & Access Management (GI&AM) tool suite. The successful candidate will be passionate about service, with the ability to work independently and as part of a team, have an interest in technology, and will use communication and relationship management skills to ensure absolute user satisfaction with the services provided.

Responsibilities Include:

  • Configuring SailPoint IIQ as part of the application onboarding and implementation process

  • Delivering high quality service to our user community

  • Ensuring the accurate and timely escalation and resolution of all inquiries

  • Participating in User Acceptance Testing (UAT) phases for defect fixes, enhancements, and other strategic initiatives.

  • Working with the business, technology, and operations to manage competing priorities

  • Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current

  • Creating/updating knowledge documents and reviewing with team Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members

This role requires a wide variety of strengths and capabilities, including:

  • 4+ years of experience with SailPoint IIQ configuration / application onboarding and implementation or similar I&AM products

  • Minimum 2+ years of applications production support or application development work experience

  • SQL query experience is preferred

  • Collaborates extremely well with cross-functional partners, including Technologies, Implementations and Relationship Management

Our Technology Controls team relies on smart, technology-driven people like you to develop and deliver streamlined solutions supporting our Controls and IT Risk agendas. We focus on areas like Oversight & Controls Technology, Cloud Controls, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management. At the end of the day, our goal is to create products that promote productivity, quality and innovation across our network.

When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.