JPMorgan Chase Production Support Analyst in Columbus, Ohio
Applications Support - Application Support Analyst - Intermediate
Roles and Responsibilities:
Responding promptly to application alerts and issues.
Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s
Responsible to report production impact details and able to elaborate to the management.
Adhere to standards and processes for incident resolution.
Maintain production support run docs for each application.
Analyze and drive to RCA (Root Cause Analysis).
Support SFTP, HTTPS and MFT transmissions
Govern SSL Certificate Renewal process
Support enterprise quarterly HA/DR Sustained resiliency projects
Collaborate with Level 3 AppDev or engineering teams when issues arise that requires additional support.
Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment.
Technical writing skills with the ability to create or modify run-books as needed.
Perform implementation, maintenance, remediation, and troubleshooting services for enterprise applications
Assist in testing and monitoring systems changes implemented by the organization
Ensure compliance with JPMorgan policies and procedures
*Selected individual will work on rotational schedule as follows:
12 hour shift Sunday through Tuesday with Alternating Wednesday OR
12 hour shift Thursday through Saturday with Alternating Wednesday
Strong Level 2 Production Support skills for multiple applications in a primarily UNIX environment. Ability to lead and coordinate timely issue resolution activities for critical applications in partnership with other technical resolvers from database, web service, network, storage, OS system admin, application developer, and management teams. Experience with Java, UNIX OS and scripting, SQL query, System Analyst, web services, monitoring, documentation, change control, troubleshooting, and process improvement.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.