JPMorgan Chase Fraud - Team Leader - Elgin, IL in Elgin, Illinois

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

The Fraud Department is a customer centric organization with a focus on high quality interactions and service. Additionally we focus on avoiding fraud losses, recovering funds, and various support functions.

Responsibilities of the Team Leader include, but are not limited to leading their team through; consistent coaching and, ensuring employee development, maintaining/ increasing both customer and employee satisfaction, managing performance metrics and meeting business objectives.

The ideal candidate will have the ability to balance employee satisfaction and motivation with business objectives, including customer satisfaction. The individual will be proactive at meeting the needs of the team, participate in projects, serve as mentor to staff and peers and contribute to a changing and collaborative culture. The ideal candidate is organized, welcomes change and possess strong leadership skills.

The Fraud Recovery Team Leader will lead a staff of 16+ Service Specialists.

Qualifications:

  • 1 year Team Leader/Supervisor or relevant leadership experience

  • 1 year experience within a high volume, constant interaction, customer contact environment

  • Experience in performing quality assurance reviews for staff

  • Proven ability to train, coach and motivate employees

  • Proven ability to evaluate employee performance

  • Ability to manage multiple priorities and meet deadlines

  • Motivated, self-starter and willingness to work a flexible schedule based on the needs of the business

  • Strong written and verbal communication skills

  • Commitment to and demonstration of the Chase 5 Keys

  • PC skills to include proficiency with Microsoft Word, Excel, SharePoint and Outlook preferred

  • Willing and able to adjust work schedule to accommodate business needs

  • Must be proactive in the development of people, performance, and processes

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.