JPMorgan Chase Transaction Processing Sr Specialist I - Ft. Worth, TX in Fort Worth, Texas

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

The Direct Title process provides exceptional customer service to our external customers, dealers, and third party customers with a broad array of vehicle titling requests. We are looking for organized individuals with a passion for Customer Service that will manage high level escalated problems logically and with good judgment to ensure the appropriate outcome.

Responsibilities:

  • Take ownership of each customer while empathizing and prioritizing customer needs

  • Resolve conflicts and manage customer expectations

  • Determine customer needs and provide appropriate solutions through relationship building

  • Prepares and maintains documentation

  • Resolves transaction exceptions or rejects

  • Processes complex non-routine accounts or transactions, performing investigations and repairs

  • Effective verbal and written communication with external and internal customers

  • Document customer account activities thoroughly and concisely

  • Engage in interactive dialogue through active listening

  • Manage high level escalated problems logically and with good judgment to ensure the appropriate outcome

  • Make appropriate decisions on behalf of the customer quickly and effectively

  • Effectively prioritize work to ensure efficiency

  • Conduct advanced research to research customer issues and solves problems

  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face-to-face

  • Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred; Knowledge of auto titles preferred

  • Previous experience mentoring peers or leading a project strongly preferred

  • Excellent written and verbal communication skills necessary to initiate and respond to client and executive office inquiries via telephone and in writing

  • Previous negotiation skills strongly preferred

  • Must be willing to work in an environment that requires phone-based customer interaction

  • Proficiency with expert computer functions including MS Office suite strongly preferred

  • High School Diploma or equivalent required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.