JPMorgan Chase Lead Teller - Operations Specialist Trainee - Detroit Central Market (Detroit/Dearborn, MI) in Michigan, United States
Play a vital role in the customer banking experience at Chase!
A Lead Teller - Operations Specialist Trainee is responsible for completing the Lead Teller - Operations Specialist Trainee Program (30 days) and learning the business activities of a Lead Teller - Operations Specialist.
As a Lead Teller-Operations Specialist on a Branch Banking team, you support the Branch Manager and Tellers to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Teller Operations Specialist at Chase and help impact the customer banking experience.
You’ll contribute significantly to the success of your branch by helping with the following:
Supporting the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
Process and assist customers with transactions
Making customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Introducing customers to your branch team who focus on building relationships and assisting with specialized financial needs; Lead Teller-Operations Specialist who are successful in making referrals may be eligible for monthly incentives
Assist with scheduling, as necessary
Minimum two years of branch banking experience preferred; Teller and/or Personal Banker experience is a plus
Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Demonstrated proficiency in operations and transaction accuracy
Demonstrated leadership abilities and works well in a team environment
Knowledge and interest in connecting customers to available technology
Demonstrated ability to make connections, engage and educate customers and refer as appropriate
Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements
Availability to work Branch hours, including weekends and some evenings
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.