JPMorgan Chase Command Center Analyst in New York, New York

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

Global Security and Investigations protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security guard management and alarm response, crisis management, ATM, branch and corporate building security and customer safety, physical crime investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations on a global basis, fraud Investigations and cyber security.

The GS&I Command Centers act as communication and situational awareness hubs for the firm's Crisis Management structure, operating 24x7x365. The Command Center Analyst coordinates directly with other security, resiliency, and intelligence professionals, and interacts with employees at all levels of the organization. The role is to provide comprehensive corporate-level preparedness and response coordination to major crisis events, and to protect employees and property, customer assets, stockholder interests, and the firm’s reputation.

The Analyst is responsible for monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment.

Responsibilities

  • The Analyst is involved in incident response situations on a daily basis, identifying and triaging potential impacts to the firm’s employees, assets, and areas of operation

  • The Analyst will be part of a team responsible for situational security awareness, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing real-time detection and response services for incidents that directly or indirectly impact the firm’s employees, assets, or areas of operation

  • Compose and track incident Informationals to resolution; inform security, resiliency, facility, and technology responders; deliver information in verbal or written updates

  • Escalate sensitive or high-impact incidents to senior managers and executives, including members of the JP Morgan Chase Operating Committee

  • Provide logistical support for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation

  • Monitor and administer travel security operations in accordance with procedures, including tracking, assisting, and advising international travelers on security issues across the region

  • Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required

  • Conduct proactive research into potential risks; monitor external media feeds for threats to the firm’s facilities and/or senior management

  • Flexibility to work overnights, weekends, holidays, and during crises as needed

GSIC

  • Bachelor’s degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience required

  • Ability to work and adapt effectively in a fast-paced, fluid environment, meet tight deadlines, and consistently produce error-free work

  • Strong ability to communicate; excellent written and oral communication skills with ability to speak authoritatively to various audiences, ability to present material in a clear and concise manner; excellent interpersonal and analytic skills

  • Use of discretion in confidential matters

  • Capable of working independently and as part of a team

  • Exhibit and drive a sense of urgency, responsiveness, and credibility

  • Independent self-starter; Detail oriented, organized, and ability to multi-task

  • Effective time management; proactive, critical analytic thinking and problem-solving skills

  • Ability to identify and apply innovative solutions to complex situations

  • Experience using Microsoft Office

Preferred Skills

  • Minimum of 3 years of experience with strong understanding of business resiliency and intelligence practices

  • Experience within incident and crisis management at a global organization

  • Background in intelligence gathering, analysis, and reporting, and a strong knowledge and interest in geopolitical issues and security affairs

  • Strong understanding of security operations concepts

  • Strong understanding of basic computer applications and database management

  • Experience in using GIS applications

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.