JPMorgan Chase Mortgage Banking Relationship Executive Director, Digital in New York, New York

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to


  • Within the Digital organization, lead the Mortgage Banking Relationship Management team responsible for partnering with the line of business to develop digital strategy, create new capabilities, coordinate execution of key projects and drive key business metrics.

  • Develop digital strategies that enable the business to become more competitive, achieve specific business goals, growth the customer base, improve the customer experience and/or operate more efficiently. Align these strategies across functions and domains.

  • Partner with business, digital domain and digital channel leaders to develop compelling customer experiences and capabilities.

  • Partner with business, IT and digital leaders to develop, prioritize and schedule delivery of specific projects that align with the agreed upon strategy and marketing plans.

  • Coordinate execution of key projects across functions, domains, channels and enablers to ensure desired outcomes.

  • Develop and execute digital performance reporting to include key metrics, trends, insights, marketplace developments and technology developments.

  • Digital expertise – subject matter expert on mobile and online technology, software development processes, Chase systems and external innovations.

  • Consumer lending and/or mortgage banking business experience – significant experience in consumer lending, financial services, Chase business practices and the competitive landscape.

  • Product management – experience in building and maintaining compelling value propositions, roadmap planning, managing performance against business metrics, project management, program management

  • People management – experience managing people directly, indirectly and cross-functionally

  • 10+ years of experience in financial services, digital/technology, product development and/or strategy consulting

  • Proven ability to innovate, lead and execute at multiple levels of management

  • Experience building strong relationships with internal and external clients, facilitating successful achievement of goals

  • Ability to create and achieve a desired future state vision through influence on group and individual goals, reinforcements and systems

  • Excellent written and oral communication skills


JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.