JPMorgan Chase Project Manager - MB Workstream VP in Newark, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

The Corporate Technology (CT) organization develops applications and provides technology support for corporate functions across JPMorgan Chase, including Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and all functions within the Corporate Administrative Office (CAO).

CT teams are aligned with corporate partners’ evolving technology needs and the firm’s ever expanding technology controls agenda.

A top CT priority is building scalable corporate systems. Teams focus on:

• Responding to the evolving regulatory environment and helping to meet the firm’s regulatory commitments by addressing internal and external commitments

• Advancing the firm’s Roadmap programs -- Single Sourcing of data, Architecture Convergence, and Rationalization of Platforms

• Adopting industry leading technologies to support best-in-class business capabilities for high performance computing and data storage solutions

• Driving innovation across the firm’s corporate technology portfolio, increasing efficiencies through process automation, and Agile application development, with an emphasis on user experience and shorter development cycles

• Investing in security & controls for cyber, access/entitlements uplift, data protection and application resiliency

As part of this organization, Consumer & Community Banking (CCB) Finance Technology provides functional support to the CCB’s Chief Finance Officer Organization. The group owns the holistic technology relationships with these organizations ensuring that technology needs are met whether these are sourced from line of business (LOB) technology teams, developed internally by dedicated teams, or solutioned in the corporate domain.

This role as Senior Project/Program Manager will be support the CCB Finance IT's multi-year approved Roadmap (CCB Finance Roadmap).

Role Description

  • Leads large complex technology programs containing multiple, interrelated projects targeting at achieving an overall business goal

  • Leads programs from initiation through implementation including phases such as planning, analysis, design development and implementation

  • Establishes project requirements, priorities, and deadlines

  • Ensures project is completed in accordance with all Risk, Architecture and other relevant firmwide guidelines. Coordinates resources (staff, equipment, vendors and consultants) across one or more projects

  • Manages budget for assigned program, monitors program progress and adjusts resources and priorities accordingly

  • Responsible for coaching and mentoring less experienced team members

  • Role may also include people management responsibilities

Role Expectations and Success Factors

  • Issue / Risk Management : Resolves issues through mediation, negotiation with management level, or escalation to Dir +. Manages issues which impact cross-release or cross-project. Escalation Management - Consistently demonstrates sound judgment in knowing when/what to escalate and to whom. Anticipates/Identifies and remediates risks before they become issues

  • Financials / Budgets: Able to manage HR as well as Non HR costs (run rate, hardware, readiness, etc.,) as appropriate. Manages contractor needs and obtains funding. Manages external costs as appropriate (procurement, vendor)

  • Communications: Chooses level of detail appropriate for audience with ability to tailor for Dir +. Demonstrates confidence, effective delivery, poise in Dir+ interactions. Ability to influence Dir + level stakeholders. Understands amount of preparedness/achieves necessary SME level to conduct meaningful discussions with Dir +. Anticipates items that could require senior level communication and provides effective advance notice to ensure surprises avoided. Ability to facilitate sessions and deliver to large audiences that may include MD + stakeholders

  • Project Planning and Tracking: Integration Management - Ability to integrate timeline, design, quality, generally within LOB, but may begin to extend cross LOB. Resource Management - Assesses resource needs and negotiates to obtain resources required/right size project as appropriate. Ability to understand project metrics, critical path, deliverables, processes, and effectively challenge team members, job families, etc. to ensure correct steps are taken for successful delivery

  • Business Value Delivered: Ability to understand project nuances to deliver highest benefit to the Business. Scope Prioritization and Recommendations - Ability to assess project and recommend best value approach/challenge appropriately. Ability to lead team to drive towards and develop innovative solutions. Manages business expectations and message to the business on scope decisions. Negotiates trade-off discussions as appropriate

  • Manage and Support People: Ensures most talented contributors recognized. Holds team members accountable for assigned tasks. Effectively delegates tasks to team member to ensure workload spread properly. Coaches/mentors team to teach best practices and grow talent pool

  • Dealing with Ambiguity: Ability to work with unknown. Defines, discovers, documents, or standardizes processes as appropriate. May involve defining oneself or assessing how/who can define and following through to completion. Ability to identify gaps in direction and ownership. Takes into consideration IT and Business needs to ensure that roles and responsibilities are clear and agreed upon. Displays the leadership to communicate and influence team to follow once direction is established

  • Decision-Making: Understands boundaries for decision-making. Knows when he/she should make a decision vs. who else/what level should make decision. Decision quality - Established track record of making the right decisions. Supports decisions with objective assessment/facts and can justify effectively to Dir +. Willingness/Courage to make decisions in appropriate situations when no other leadership is clear. Evaluates past decisions for insights to improve decision making. Willing to make unpopular decisions

  • Organizational Agility: Understands organizational structure and politics to influence and obtain agreement from Dir +. Knows who/where to pursue information within the organization and applies towards removing project obstacles. Leverages existing relationships and builds new ones to deepen or expand agility. Recognizes organizational maturity and effectively considers in assessment of resourcing, program structure, and project planning.

  • Agile vs Waterfall Delivery: Strong understanding of Agile delivery methodology specifically Scrum. Leverages past experience with Agile Transformation process, and provide coaching and mentorship to wider organization as Agile is in process of being adopted.

Minimum Qualifications

  • Bachelor's degree in Computer Science or Technical/Engineering Field

  • 10+ years of professional experience in IT, with the majority of this time spent managing technical projects; Experience in the Financial Services is preferred

  • Motivated self-started, results/task driven, well organized

  • Excellent written and verbal communication skills and demonstrated ability to interact with all technical and non-technical members of the organization including senior management

  • Proficiency with business case tool, change control, demand forecasting/demand planning, and resource management and cross-impacting

  • Strong Understanding of SDLC processes, and ability to manage application-related projects from customer requirements definition to delivering application content solutions

  • Requires very good understanding and experience of Project Management delivery methods and tools; PMP preferred

  • Strong knowledge of Microsoft Products (e.g. Word, Excel, PowerPoint, Visio and MS Project)

  • Technical development and management experience in Compliance Surveillance, Trading Technology or Quantitative Risk Management preferred

  • Extensive experience with full project life cycle

  • Extensive experience with Agile delivery

  • Proven track record of leading multiple mission-critical programs with global scope

  • Experience in making build vs. buy decisions as well and being able to build strong relationships with vendors.

  • Responsible for coaching and mentoring less experienced team members.

  • Able to multi-task with ease including a demonstrated track record of delivering multiple concurrent complex technical projects on time

  • Works independently

  • Analytical skills

  • Ability to multi-task

  • Oral and written communication

  • Project management skills

  • Issue resolution

  • Attention to detail

  • Relationship-building skills

  • LOB knowledge

  • Business processes and procedures

  • Project management tools and software

  • Business applications and workflow

Nice to have:

  • PMP Certified

  • Experience in Finance/Risk related areas of IT Project Management or experience with applications handling lot of data from diverse sources

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.