JPMorgan Chase Application Support (Mainframe Hardware Infrastructure Lead) in Tampa, Florida

J.P. Morgan is devoted to building the best and most respected financial services company in the world, serving our clients and growing our communities globally. With $18 trillion assets under custody the world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world. J.P. Morgan’s professionals are at the center of the world’s financial markets, all focused on helping clients outperform their benchmarks.

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase at http://www.jpmorganchase.com/ .

As a Mainframe Infrastructure Production Management Lead, you will be responsible for the day-to-day assessment of impacts to CIB Mainframe applications across multiple mainframe plexes.

This role will be to work directly with various entities of GTI, CTR, Risk, Application Development, Disaster Recovery and Sustained Resiliency support staff.

Your responsibilities will include working closely with Mainframe technology teams in reviewing Production change requests, Security updates, Mainframe hardware and software infrastructure changes.

You will review impacts and engagement from teams to support changes across multiple mainframe infrastructures and platforms.

You will work closely with GTI partners, DBAs and Performance teams to identify cost savings and provide performance and capacity reporting.

You will work closely with Mainframe Knowledge Forum, and Mainframe Center of Excellence activities.

Key Responsibilities and Typical Duties include the following:

  • ITSM Coordination:

  • GTI initiatives

  • Multi-plex initiatives

  • AD initiatives impacting multiple platforms

  • ITSM approver

  • Drive Mainframe monitoring standards / best practices

  • Drive standardization of tools

  • Executive communications / status on Mainframe initiatives

  • Coordinate Mainframe Cost Saving initiatives

  • Infrastructure Change Calendar ownership

  • Coordinate and communicate change activities impacting mainframes.

  • Mainframe Security Review

  • Approval of GTI and LOB support requests

Key skills:

  • Excellent proven problem-solving skills

  • Logical, able to think outside the box

  • Good interpersonal and customer-facing skills

  • Strong written communication skills

  • Flexible, co-operative and resilient

  • Able to work effectively under pressure and frequently changing priorities

Experience - Required:

  • Experience with an IBM zSeries Mainframe environment.

  • Knowledge of z/OS, JCL, TSO/ISPF

  • Knowledge of COBOL/Natural

  • Knowledge of DB2/ADABAS and VSAM

  • Knowledge of Security tools RACF/ ACF2

  • Knowledge of Change Tools: Changeman, Endevor

  • Knowledge of CONTROL-M/CA-7/ZEKE scheduling tools

  • Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files

  • Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures.

  • Experience with CICS for online application functionality.

  • Experience with MQSeries communications.

  • Knowledge of NDM/sFTP transmission protocols.

Experience - Desirable:

  • Knowledge of relevant businesses such as custody, fund accounting, Clearing, securities lending, cash management or the organisations that use these services

  • Previous exposure to Appplication support

  • Knowledge of the JPM Mainframe infrastructure

Additional Information:

  • The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.

  • Minimum 10 years’ experience

  • Understanding of the fundamentals of the financial services and operations industry.

  • Effectively leverages knowledge to understand and address typical customer issues.

  • Must have excellent organizational skills and verbal and written communication skills.

  • Must be able to meet deadlines and adjust productivity to support peak volumes.

  • Must be able to follow outlined processes and procedures accurately.

  • PC skills (Microsoft office proficiency Excel/Word/PowerPoint)

  • Must be able to work in a teamwork environment with a diverse group #DI

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.