JPMorgan Chase Mortgage Banking - Collector 1 Tempe AZ in Tempe, Arizona

Description - Internal

Primary function of this department is to mitigate risk to Chase and/or investors on loans in default. This position collects

on past due mortgage accounts, answering customer calls and contacting customers based on the Dialer System.

Principal Duties and Responsibilities

  • Collect past due mortgage accounts.

  • Call customers and receive calls from customers to work-out payment arrangements.

  • Determine reasons for non-payment.

  • Negotiate payment arrangements

  • Offer suggestions/programs on how to meet their obligations, where appropriate

  • Advise of the possible consequences of not meeting the obligations.

  • May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.

  • Navigate and toggle amongst multiple computer programs. Document accounts

  • Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures.

Qualifications - Internal

Knowledge and Experience

  • At least six months of telephone customer contact experience preferred.

  • Telephone customer contact experience preferred

  • Bilingual in Spanish is highly desirable

  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred

  • Ability to complete repetitive tasks over a long duration of time

  • Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence

  • Good analytical, communication, and negotiating skills

  • Ability to work well on a team and focus on results; adaptable and flexible

  • High school diploma or GED preferred

  • Strong PC experience and typing skills preferred

Description

Primary function of this department is to mitigate risk to Chase and/or investors on loans in default. This position collects

on past due mortgage accounts, answering customer calls and contacting customers based on the Dialer System.

Principal Duties and Responsibilities

  • Collect past due mortgage accounts.

  • Call customers and receive calls from customers to work-out payment arrangements.

  • Determine reasons for non-payment.

  • Negotiate payment arrangements

  • Offer suggestions/programs on how to meet their obligations, where appropriate

  • Advise of the possible consequences of not meeting the obligations.

  • May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.

  • Navigate and toggle amongst multiple computer programs. Document accounts

  • Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures.

Qualifications - Internal

Knowledge and Experience

  • At least six months of telephone customer contact experience preferred.

  • Telephone customer contact experience preferred

  • Bilingual in Spanish is highly desirable

  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred

  • Ability to complete repetitive tasks over a long duration of time

  • Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence

  • Good analytical, communication, and negotiating skills

  • Ability to work well on a team and focus on results; adaptable and flexible

  • High school diploma or GED preferred

  • Strong PC experience and typing skills preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.