JPMorgan Chase Operations Team Leader - Production in Westerville, Ohio

Manages a team of typically 10-20 employees and provide day-to-day coordination of a medium segment of the Bank's internal operations activities. Incumbents have developed a degree of professional knowledge and are continuing to develop expertise and management skills. Reviews & recommends new methods & procedures to make daily operations

efficient. Resolves the more complex problems. Accountable for budget management.

Provides guidance to team members. Ensures that the operations area managed is adequately staffed and that all personnel are trained and reviewed. Ability to coach and develop others is essential. Ability to communicate (written and oral) and interact effectively at all levels of the organization. Customer interaction may be extensive, may work with many customers with little direct supervision.

BA/BS or Equivalent experience is preferred. Typically requires 4+ years supervisory or professional experience in an operations environment and a history of superior performance in a supervisory role. Performance consistently exceeds department standards / expectations. Strong customer service focus / skills required. Exceptional communication, results driven, team player, detail oriented person that is not hesitant to dig into a problem and see through it through to the end. The ability to understand mechanical processes and make process improvements to assist best customer philosophies.

Exceptional leadership experience is required. Acts and is recognized as a leader among peers and in community. Ability and confidence to make sound decisions and take initiative independently of TL. Proactively participates in

leadership efforts.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.