JPMorgan Chase Consumer & Community Banking - Oversight & Controls - Control Officer Manager - Vice President in Wilmington, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

The Controls Senior Manager will be responsible for driving ongoing control improvements using a risk based approach, focusing on items that pose the higher risks. Working in collaboration with the business, develop/enhance sustainable controls to avoid and/or mitigate the risk to both the customer and Chase.

This leader will work closely with the areas they support and will partner with, Risk Management, and Corporate Governance functions (Audit, Legal & Compliance) to identify opportunities for enhancing and strengthening our business process and control environment. Additionally, this individual will be responsible for working across diverse and cross-functional organizations to develop plans, identify solutions, and drive continuous improvement through participation and/or ownership of key control initiatives, self-assessments and root cause analysis along with ongoing process review and control testing.

Key Responsibilities:

Key responsibilities will include an efficient execution of oversight and controls, including the identification of trending and/or emerging issues. This may include detailed analysis, presenting key findings and recommendations to the business. In addition, the individual we are accountable for the organization’s goals and objectives with respect to the Customer Experience, Quality and Controls.

Additional Responsibilities include:

  • Leading cross-functional change to improve processes, capabilities and controls resulting in a significantly improved customer experience that is aligned with Business Unit objectives

  • Control Self-Assessment and ongoing management of related governance functions to ensure consistency and adoption of best practices

  • Partnering with Marketing Services Event Management (Corrections) team to identify root causes, trends and strategies for elimination

  • Corporate and External Audits across all functions within the business units and serve as the primary liaison for internal Auditors and Compliance as well as external regulators;

  • Ability to understand business drivers and provide both strategic and tactical input for key business decisions.

The ideal candidate for this role should have a broad range of experience that includes marketing, operations, quality management, corporate audit and legal/compliance knowledge with proven organizational development and influence/negotiation skills.

Experience Required:

  • 10+ years related experience in an Operations, Marketing, Quality, Operational Risk, Vendor Management, and/or Compliance functions with a BS/BA degree; Master’s degree a plus

  • Proven results with regard to driving improved customer experience and quality through implementation of strong controls, process reengineering, best practices and self-assessment frameworks

  • Demonstrated knowledge of applied quality and audit techniques and best practices

  • Strong Project/Program management skills and ability to execute across complex, matrixed environment

Core Competencies/Skills:

  • Strong coaching, influencing, negotiation & relationship skills

  • Demonstrated ability to influence without authority and drive measurable outcomes

  • Exceptional analytical, process reengineering and problem solving skills

  • Possesses both cross-functional business and technical acumen

  • Proven interpersonal effectiveness and ability to collaborate and work well with all levels of management and across organizational boundaries

Leadership Skills:

  • Pro-active, positive attitude, self-starter approach Ability to plan and execute in a timely manner with an appropriate sense of urgency

  • Advanced presentation skills, both written and verbal, with ability to communicate project status to executive/senior management (communications and status reports are tailored to audience with the right frequency and level of detail).

  • Ability to express ideas in a confident, clear and compelling way

Additional Skills:

  • Heavy client interaction across many functions, along with external regulators as appropriate (OCC, CFPB) Relentless focus on the customer experience

  • Ability to collaborate and partner effectively with others

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.