JPMorgan Chase Database Management Lead in Wilmington, Delaware

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Position will be a member of Data Management Production Support team under Production Management Organization –Data Management organization is responsible for all production platforms supporting and operating the CCB Data Eco System for all CCB LOBs that includes managing the Integrated Consumer Data Warehouse (ICDW) including more than 1 PB Teradata database, more than 40K ETL jobs, BI reporting and Hadoop.


As a Production Database Management Lead, you will be responsible for managing a team for the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.

The role also involves engaging and partnering with AD teams, and various platform owners like ETL, BI, etc. and also interfacing with executive and sr. management with Root Cause Analysis (RCA) and remediation actions. The responsibility will included but limited to following functions –

  • End-to-end Incident and Problem resolution for responsible LOBs.

  • Responsible to support process improvements to continuously improve the stability and performance of the applications.

  • Identify system bottlenecks and opportunities for betterment

  • Perform service transition from development to support

  • Prioritize workload, provide timely and accurate resolutions.

  • Perform in-depth research and identify sources of production issues.

  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.

  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.

  • Coordinate and work with the global production support team

  1. Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting the business/service area for which they are responsible. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.

  2. Communication – Should be able to clearly communicate ideas in technical or business terms with senior business leadership, leadership outside the LOB (internal or external), their peers across IT, as well as their team.

  3. Leadership - Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed.

  4. Self Directed - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders.

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

  • Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience

  • 12+ years of professional experience in the field of information and technology.

  • 10+ years of experience in Data Management/ data warehouse

  • 7+ years of Experience in Datanase Technologies – Teradata/Oracle/Exadata

  • Experience in working in Teradata environment, using Teradata utilities (TPT, FastLoad, MultiLoad, TPump, FastExport)

  • Experience with Batch Scheduling tools such as Contol-M

  • Experience with Linux platforms, Unix Scripting

  • Experience in SQL debugging skills

  • Knowledge or experience in using BI tools such as Business Objects and/or Tableau

  • Knowledge of open source tools and utilities

  • Ability to multi-task /change focus quickly

  • Must be a team player.

Preferred Skills:

  • Teradata Certified Master

  • Experience with Hadoop and/or NoSQL technologies is a plus

  • Experience in multi-threaded application

  • Experience with High Performance Computing and/or Grid Computing is a plus

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.