JPMorgan Chase Strategic Business Analysis Manager - Point of Sale Fraud - Wilmington, DE in Wilmington, Delaware

As part of the Point of Sale (POS) Fraud Strategy team, the POS Fraud Strategy Manager will perform quantitative and qualitative analysis on Credit Card and Debit Card accounts that are at risk for fraudulent activity. Expectations include assisting in developing, maintaining, and improving strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate and concise results with recommendations to management in order to minimize fraud losses or prevent unnecessary customer disruption. Primarily use advanced tools and techniques to perform assigned work. You would work with a number of Chase internal departments, external vendors and card associations to develop strategies to mitigate fraud losses. This position provides an excellent opportunity for an individual who thrives in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers.


  • Proactively seeks, finds and recommends opportunities to improve customer experience, processes, policies and profit for our company.

  • Provides accurate and concise results and presents findings, recommendations and presentations to Senior Management.

  • Proactively finds work/analysis that helps us achieve our goals.

  • Expected to work on multiple projects with limited guidance.

  • Manage the daily activities of up to 5 analysts.

  • Effectively mentors other analysts within same risk team and other risk teams to help them develop their risk management skills and knowledge.


  • Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred.

  • Minimum of 8 years of related analytical or fraud management experience.

  • Strong analytical, technical and statistical skills are must. Ability to synthesize / analyze diverse information, develop and recommend strategies, and make decisions.

  • Strong communication and interpersonal skills, ability to interact with individuals across departments and functions. Ability to work independently. Ability to influence others

  • Ability to thrive in a dynamic and fast-paced environment. Ability to achieve tight timelines on complex deliverables

  • Strong knowledge of SAS, SQL, Excel and other analytic tools required.

  • Strong knowledge and understanding of financial services preferred.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.