JPMorgan Chase CIB Operations - Operations Control Management Business Manager - Senior Associate/ VP in Brooklyn, New York

This function sits within Operational Control Management (OCM) Business Management team covering all lines of business across the Corporate & Investment Bank at J.P. Morgan.

Reporting directly to the head of Operations Control Management, the team is responsible for the Operations control infrastructure. While the role sits within the Control's infrastructure, it is a business management / MIS / analytics role.

The role involves a wide range of disciplines, including data analytics and reporting, presentation to a wide range of audiences including senior management. Organisation, time management and partnership/influencing/effective communications skills are key to successful fulfilment of the requirements of the role.

This successful candidate will join the OCM organisation into a role which enables visibility across all CIB business lines within Markets & Investor Services and Banking Operations, supporting cross lines of businesses and global teams. With the ability to learn what each area does and how it fits together. It covers all core business management principles.

Role Responsibilities:

  • Support SeniorOperation leads in preparation for key Firmwide Control Reviews

  • Lead key initiativeto deliver an automated and dynamic executive control dashboard

  • Linking of metrics tobusiness performance. Leverage data to identify trends/ variances and undertakeroot cause analysis to recommend areas for focus/ improvement.

  • Designing orenhancing periodic management reporting (e.g., business reviews, scorecards,dashboards, customer summaries)

  • Tracking andreporting on progress of key business initiatives and change activity

  • Oversightand Co-Ordination of Ad Hoc deep dives for senior leadership


  • Technical competence - Ability to create and delivertechnical solutions to realize productivity opportunities leveragingapplications such as Qlikview/ Tableau

  • 5+ years previous relevant risk and control experience in Financial Services

  • Previous relevant business and product knowledge

  • Advanced presentation/ Microsoft Office skills

  • Ability to produce clear, concise, relevant andaccurate documentation

  • Strong analytical skills with complementarycommunications and presentation skills with attention to detail andaccuracy.

  • Drives results through leadership, people,communication and influence

  • Comfortable with change, ambiguity, debate, conflictand informed risk taking

  • Able to manage and deliver on multiple streams of workconcurrently

  • Willingness to make decisions, while ensuring buy infrom stakeholders

  • Ability to challenge and influence stakeholders toensure decisions are well thought out and can be executed from an operationsperspective

  • A relevant professional qualification is desirable; ACAor IIA for example or external audit experience in the investmentmanagement audit practice of an accounting firm

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.