JPMorgan Chase WEALTH MANAGMEENT, OPERATIONS STRATEGY & PROJECT MANAGEMENT CLIENT ONBOARDING LATAM, VICE PRESIDENT in Brooklyn, New York
J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
Wealth Management Operations supports the JPMorgan Private Bank in JP Morgan’s Asset & Wealth Management line of business. The Private Bank is the world’s premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups.
The Private Bank LatAm Team works closely together as a unit and is characterized by its team-based approach to ensure a high level of client service. The Client Onboarding Group (COB) plays a critical role at the inception of new client relationships - setting the standard for ongoing execution excellence and providing best in class support. Private Banking COB personnel are the primary contact for all aspects of KYC/AML and account onboarding needs of a Private Banking client. The Vice President will work with bankers, investors, service professionals and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking services.
About the Role
KYC / AML is a firm-wide initiative in response to an OCC and FRB Consent Order to align KYC and AML processes across the firm. This includes analyzing current state processes, defining unique business requirements by line-of-business (LOB) and working cross-LOBs to determine the target state plan as well as the necessary implementation plan steps to get there. This role would focus on the Wealth Management LatAm Private Bank and its related KYC / AML processes.
The Strategy and Relationship Management (SRM) team is responsible for developing the operational strategies to support the global objectives of Wealth Management Operations for LatAm by examining and structuring effective and efficient processes, identifying and supporting new technology (automation and robotics), and ensuring the managing of resource allocation and organizational design.
The Vice President Operations Strategy and Project Management will work closely with the Executive Director, SRM to develop the newly formed organization in COB LatAm. The Vice President will be expected to become an expert in COB policies and procedures to ensure that new strategies comply with FINRA requirements, the firm’s AML, KYC and Sanctions policies and procedures and overall business strategy. He/she will be responsible for identifying the capabilities needed to achieve the desired service levels, determine the right structure to achieve high service performance level and work with the SRM team in supporting COB LatAm personnel with the tactical execution of the strategies. The Vice President will collaborate with the SRM team in establishing a framework and bringing governance for end-to-end implementation of operational initiatives. The incumbent will interact frequently with senior leaders in global Onboarding, Regional Business Managers, Bankers, LatAm COB personnel, Technology and MIS personnel.
A strong sense of ownership, responsibility, and sense of urgency.
Drives results through leadership, people, communication and influence.
Proficient in conflict resolution and management of regulatory expectations.
Exercises independent judgment and decision making.
Comfortable with change, ambiguity, debate, conflict and informed risk taking.
Adept at managing multiple streams concurrently to completion.
Willingness to make decisions, while ensuring buy in from stakeholders.
Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective.
Skilled at making connections as well as understanding, planning and or reacting to changes across or within policies, processes, and work streams.
Promote a positive, inclusive and diverse work environment.
Become subject matter expert on AML / KYC policy and applicability to Wealth management.
Take ownership of new work-streams to perform deep dive assessments and define operating models requirements.
Analyze and synthesize information from multiple sources to create solutions and define next steps with milestones, dates and owners for functional initiatives.
Establish and run a regular governance forum across key stakeholders groups.
Manage and coordinate working groups, business forums, governance and steering committee meetings.
Partner with key business and technology representatives in order to drive business requirements and overall delivery.
Responsible for Issue Management, Escalation and Remediation related to operational models.
Partner with global stakeholders to determine strategic direction of the business model.
Maintain effective communication with stakeholders and business partners with the purpose of informing interested parties on all key milestones, accomplishments, activities and overall successes.
BS/BA Degree – Accounting or Finance preferred.MBA a plus.
7+ years of experience in a financial services, operational or risk /compliance fields required
Project Management Certification required.
Candidate must enjoy working in a fast-paced and demanding environment and must be a strategic, conceptual and analytical thinker.
Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across the firm.
Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.
Excellent in project management disciplines and an ability to instill structure, process, accountability, delivery and client-focus (strong knowledge of PM methodologies Waterfall, Six Sigma, Agile…)
Strong strategic influencing and interpersonal skills, comfort in working with people at all levels across all functions.
Excellent written and verbal communication and an ability to articulate complex ideas, concepts, and solutions at a level appropriate and intelligible to the recipient.
Builds a sense of community, creating a positive team environment and modelling a global, diverse mindset and inclusive behavior.
Ability to adapt messaging and presentations to meet the needs of a variety of audiences including senior stakeholders and executive management is a must.
Demonstrated experience as a key contributing member of a high performing organization with a positive “can do” attitude.
May require FINRA Series 99.
Oral and written fluency in Spanish is a plus.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.