JPMorgan Chase Application Support Analyst in Chicago, Illinois

As a Production Support Analyst, you will be responsible for providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents for our production environments hosted at vendor locations . In addition, you will execute systems administrative tasks, help to create and maintain production support documentation and assist on projects when directed. In this position, you will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. In support of incident management, you will work closely with vendors such as TSYS, MasterCard, Visa, HP as well as internal TSI/Processor Solutions, CAS (Client Application Services, which communicates directly with customers) and other internal teams

The technology environment is a multi-tiered web-based environment using .net , C#, IIS, and SQL server, Oracle, Java, Apache/Tomcat, Linux and vendor Mainframe systems. The networking infrastructure includes Cisco and F5 equipment utilizing BPN (Business Partner Network) dedicated connectivity with key vendors.

  • Bachelor's degree (or equivalent work experience or specialized training) in Information Technology (IT), Computer Science (CS), Software Engineering, or related discipline.

  • Minimum of 3 years relevant Production Support and incident management experience.

  • Minimum of 3 years experience with help desk ticketing (such as Peregrine) and change control systems.

  • Excellent analytical and problem-solving skills.

  • Experience with creating process, procedures, and documentation relating to incident management or systems operations

  • Ability to work weekend on call rotations required.

  • Experience navigating mainframe green screens & related tools

  • Excellent written and oral communication skills.

  • Ability to work independently as a self-starter, and within a team environment.

  • Experience using Batch processing tools like Control-M is required.

  • Experience using defect management tools such as HP Quality center is a plus.

  • Banking and/or financial services industry experiences a plus.

  • Experience in performance analysis is a plus

  • ITIL knowledge or certification is a plus.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.