JPMorgan Chase CIB - Operations Team Leader - Chicago, IL in Chicago, Illinois

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments, and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

JPMorgan Chase's Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. JPMorgan Chase's Receivable Operations Services enables customers to accept traditional paper-based payments from clients by capturing the information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite the collection of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm's operations and technology infrastructure.

The Team Leader will be responsible for overseeing and coordinating the day to day of workflow. Specific responsibilities will include, but are not limited to the following:

  • Ensuring workload is completed as outlined in departmental procedures and policies

  • Maintaining focus on customer service and quality

  • Meeting and exceeding service level agreements

  • Understanding portfolio and tools used to support client processing requirements

  • Providing training to new and existing employees

  • Assisting with motivating staff and influencing positive morale

  • Interfacing with other operations departments to research and resolve inquiries

  • Making routine decisions and determining proper courses of action within the limits of standard policies and procedures

  • Researching and resolving customer problems

  • Preparing communications for internal and external responses to client inquiries

  • Participating in evaluations, coaching, and counseling sessions of front line associates

  • Participating on projects aimed at enhancing the customer experience as identified through escalation matters

  • Performing other duties as assigned

  • Remittance Processing experience with proven ability to effectively lead a team preferred

  • Ability to analyze and comprehend client’s standard operating procedures and instructions

  • Production environment focus around meeting deadlines and quotas

  • Keen sense of quality control and practices

  • Proven ability to lead in a production/operations environment

  • Strong written and verbal communication skills

  • Excellent organizational skills

  • Solid judgment and reasoning skills

  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

  • Flexibility and willingness to learn and be utilized in all areas of operation

  • Open minded with a positive attitude

  • Strong adherence to RISK prevention

  • Ability to effectively interact with all diverse groups within the organization

  • Physical requirements: Sitting – up to 95% of the time, Standing – up to 95% of the time, Lifting – up to 90% of the time and up to 50 pounds; Walking – up to 95% of the time

Work schedule: Business is 24/7 - days and hours will vary.

10% shift differential paid for 2nd shift or if scheduled both weekend days.

15% shift differential paid for 3rd shift.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

  • Fingerprints

  • Credit Check

  • Employment History

  • Tax Filing History (possibly)

  • References (possibly)

  • Proof of U.S. Legal Permanent Residence up to 7 years

Additional hours and/or mandatory overtime may be required during peak volume periods and based on other business needs.

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.