JPMorgan Chase Commercial Bank Business Transformation Expert - Chicago, IL in Chicago, Illinois

Business Transformation Expert - Commercial Banking

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

At JPMorgan Chase, Commercial Banking (“CB”) is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs. CB is comprised of Corporate Client Banking & Specialized Industries (CCBSI), Middle Market Banking & Specialized Industries (MMBSI), Real Estate Banking, Commercial Term Lending and Community Development Banking. Commercial Banking is making significant investments across our business to improve how we interact with our clients in every way, and launched our CB 2020 strategic initiatives in 2016. CB sees enormous potential to transform our business and value proposition for clients.

Position Overview

CB Business Transformation is a new organization, reporting directly to the CEO of Commercial Banking, charged with fully realizing this potential. CB Business Transformation is seeking results-focused and highly motivated individuals to serve as internal experts on digital transformation, client experience advocacy, design thinking and product development.


  • Serve as subject matter expert for CB Transformation teams and business partners in or more of the following areas: digital transformation, client experience advocacy, design thinking and product development

  • Support the definition and implementation of the aspirational client journey target state for CB clients and supporting operating model by Transformation Line of Business teams

  • Think strategically and tactically, to design and implement CB transformation deliverables, with a client-centric focus and the flexibility to adjust to new innovations, regulations and priorities

  • Develop deep understanding of and document current / target state internal processes across CB

  • Partner with cross-functional stakeholders (e.g., Digital and Technology) across the CB and other JPMC lines of businesses (e.g., Corporate & Investment Bank)

  • Provide regular updates to senior leadership of Commercial Banking, including presentations and demonstrations

  • Experience with and a true passion for process innovation, zero-based design, and leading-edge technology with proven success delivering complex, large scale initiatives

  • 5 or more years’ experience designing and working with operational change management programs; experience within large Financial Services firms and / or innovative client experience leaders preferred

  • Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders within large organizations

  • Strong judgement, independent decision-making ability and written / verbal communications skills

  • Ability and flexibility to work in a demanding, fast-paced environment

  • Proficiency in Microsoft Office Suite, particularly with PowerPoint presentations and Excel modeling

  • Bachelor’s degree required; MBA or related Masters Degree is a plus

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.