JPMorgan Chase Commercial Banking - Centralized Letter of Credit Process Owner - Wholesale Lending Services - Chicago, IL in Chicago, Illinois
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
Wholesale Lending Services (WLS) exists within Commercial Banking and provides loan servicing functions to all JPMorgan lines of business. These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration, credit agreement compliance monitoring and collateral perfection and management.
The Centralized Letter of Credit Process Owner resides within the WLS Credit Administration team and will be responsible for leading a client focused transformation effort.
Lead the transformation effort from a transaction focused operating model to a client centric operating model in which “Client Advocates” own the end to end client experience
Serve as the senior business initiative lead, identifying and driving changes to the operating model, toolset, metrics, training and success criteria
Focus on continuous improvement of the client experience by developing a robust client and internal business partner feedback mechanism
Develop strong, collaborative relationships with key internal operations partners to drive accountability for delivering a best in class client experience
Ensure effective stakeholder engagement and communications; ensure timelines are adhered to for initiatives by keeping senior leaders and stakeholders aware of progress
Ensure organizational alignment in the design and execution of initiative efforts
Develop expertise in operational processes, gain in-depth understanding of business unit needs and outcomes
Identify any risks regarding changes and develop a strategy to overcome or address these
Act as lead and subject matter expert for continued expansion and transformation of the function
10+ years financial services experience with minimum of 5 years of experience in a product/process owner and/or operations role
Experienced leader. Comfortable initiating and driving project efforts
Experience managing complex programs
Experience in leading dynamic projects and project workgroups
Experience in senior stakeholder engagement, interaction, communication and negotiation
Knowledge of the Firm’s or similar financial institution’s credit policy as well as working knowledge of loan operations preferred
Strong influencing, negotiation and relationship management skills
Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
Creative, results driven, self-motivated, and solutions oriented
Strong analytical skills and ability to isolate root cause
Ability to be flexible, follow tight deadlines, organize and prioritize work in order to support concurrent projects
Well organized. Comfortable working on multiple efforts simultaneously
Ability to lead, challenge and adopt a changing business landscape
Ability to focus on the key issues and drive initiatives to conclusion
Ability to relate well with all levels of staff and work with cross-functional teams
Strong PC skills in Microsoft Office (e.g. Word, Excel, PowerPoint, Visio, and Project) required, as well as the ability to use web-based technology effectively
Previous or current management experience a plus
Experience with related credit systems such as Loan IQ, Deal Works, CLASS etc. a plus
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.