JPMorgan Chase Commercial Banking – MMBSI Business Operations Associate/Vice President in Chicago, Illinois

Business Operations Associate; Regulatory Risk Control Operations and Project Management Team


The Middle Market Banking & Specialized Industries (MMBSI) Business Operations Executive (BOE) Team was established in 2012 with its critical objective being to deliver key controls and regulatory compliance nationally for the business. The MMBSI BOE is the single point of contact for all functional control partners (e.g., Legal, Compliance, Internal Audit and Regulatory) and is responsible for the identification of areas for control enhancement and process improvement. Other areas of focus include execution of projects related to the firm-wide regulatory and control agendas, the measurement and testing of key controls, the identification of emerging control issues and implementation of policies/procedures to address these issues . In this capacity, the team is responsible for developing and implementing the control infrastructure for regulatory and compliance-related business processes that have a banker and/or client impact; additionally, the team is engaged in developing and managing MMBSI product pilots and rollouts from an operational risk perspective. The team works closely with Bankers and other Commercial Banking partners (i.e. Compliance, Legal, Risk, Product, Operations, Technology) to develop processes that ensure appropriate controls and procedures are in place and executed consistently.

Core Functional Responsibilities

  • Act as the conduit from the MMBSI BOE with the various control functional partners (to execute deliverables that have a Banker and Client impact

  • Drive projects that address business-identified gaps and understand mitigating controls; this involves initial research, development of the problem statement, identification and management of the working group, solution development and approval, implementation and finalized procedures

  • Interface with Centralized Testing Unit (CTU) and Risk and Control counterparts to evaluate effectiveness and adherence to policies, procedures and testing results

  • Assist and/or manage RCSA Action Plans through all stages; including but not limited upcoming CB-wide Anti-Trust Action Plan

  • Participate in Audit Readiness and Audit plan for the Business

  • Data mine information and report on both findings and observations

  • Liaise extensively with Bankers and non-Banker professional staff for the facilitation and execution of processes that are compliance and/ or control-focused. Communicate and articulate processes, procedures and requirement

  • Participate in process improvement initiatives to enhance the client and Banker experience within a controlled environment

  • Manage project requirements, priorities, and deadlines. Coordinates resources and collaborate with functional partners

  • Develop clear and concise reports, with actionable recommendations that drive continuous improvement in business process control function effectiveness

  • Prepare and present materials to senior management and other relevant stakeholders

  • The ability to develop strong relationships with business partners, lead impact/results discussions, and proactively identify information needs within MMBSI and functional partners will be essential in this position.

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.


  • Bachelor’s Degree required

  • 2 -5 years of Commercial/Corporate Banking experience desired

  • Prior experience in Risk and Controls/Business Management Project Management preferred

  • Experience working with cross-functional groups, implementing complex and new procedures, processes and systems

  • Outstanding analytical and problem-solving skills; results-oriented, and process- improvement minded

  • Highly proficient in MS Excel (pivot table, v-lookup; macros a plus), MS PowerPoint, and MS Word required. MS SharePoint development and Visio / process mapping experience strongly preferred.

  • Strong communication skills (both written and verbal) and the ability to work at different levels of the organization and across teams within Commercial Banking and with other Lines of Business including bankers, senior leaders and functional partners, effectively

  • Ability to manage multiple priorities and be successful in a fast-paced environment

  • Ability to develop strong, positive relationships with business stakeholders

  • Highly organized, strong attention-to-detail, independent, self-motivated, team player with a positive attitude

  • Highly analytical, results-oriented, and process-improvement minded

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.