JPMorgan Chase ESX Sustained Compute Services - Vice President in Chicago, Illinois

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The Sustained Engineering (SE) organization within GTI plays a critical role in providing engineering and operational support of enterprise systems that host applications at the core of JPMorgan Chase's business.

This position is a technical lead responsible for the design, implementation and on-going operational support of our next generation virtual hosting platform. The candidate will be responsible for the security, stability and operational health of the platform along with driving our transformation to a Site Reliability Engineering (SRE) operating model.

The ideal candidate is an experienced and enthusiastic global leader, with a proven track record of leading engineering, development and production support teams as well as being a driver of technology change. This individual understands the full infrastructure stack and associated automation capabilities.


  • Provide engineering and operational leadership on our next generation virtual compute hosting platform.

  • Provide command and control leadership for production impacting incidents, available on a 24x7x365 basis in order to meet the needs of the business

  • Drive a strong risk and control culture across the organization

  • Provide thought leadership on innovation and software development best practices

  • Evangelize and drive our transformation to a DevOps/SRE organization

  • Actively assist with recruitment, development and mentorship of high impact talent

  • Foster a mind-set of creativity and continuous improvement across the team, constantly raise the bar in how we deliver support for our clients

  • Be a change agent; constructively challenge team members to advance their technology skills


  • 10+ years of experience in large-scale, dynamic, high-availability production environments

  • Strong understanding of Network and System Infrastructure Fundamentals

  • Expert understanding of Red Hat Enterprise Linux (RHEL) and VMWare ESXi operating platforms

  • Experience with core infrastructure services; DNS, DHCP, LDAP, Active Directory

  • Experience working with Enterprise Automation and Configuration Management Solutions: Ansible, Puppet, CFEngine, SCCM

  • Development and Scripting experience: Python, Perl, PowerShell

  • Experience with Enterprise Monitoring and Analytics Solutions: Netcool, ITM, SCOM, DataDog, Splunk

  • Proven ability to navigate and lead the intersection of development and operations

  • Experience with Public Cloud Technologies and familiarity with industry landscape and trends

  • Proven ability to independently run a large scale program or portfolio of work

  • Outstanding communication skills; ability to articulate complex technical and non-technical discussion topics in both written and oral form to clients, peers and senior leadership

  • Experience managing and developing teams with global accountability and responsibility.

  • Bachelor's degree in Computer Science or related field

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.