JPMorgan Chase International Client Onboarding Manager (Team Lead)- CB Client Onboarding Team in Chicago, Illinois

CB International Onboarding – International Onboarding Manager

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of cash management products and services for Commercial Bank clients.

The CBCO organization is seeking an International Onboarding Manager who will oversee a team of International Onboarding Leads (IOL) who have global responsibility for the international onboarding of Commercial Banking clients together with supporting client coverage teams in the fulfilment of AML/KYC requirements.

Core Responsibilities:

  • Provide direction, support and facilitation for the IOLs to successfully execute complex global implementations focused on end to end ownership of the client experience

  • Leverage technology and ensure innovation and adoption by the IOLs to aid the client experience

  • Provide guidance on international trends and best practices and technological advances

  • Build relationships globally that promote a client centric organization which supports the business’ initiatives

  • Make it simpler for clients to work with us by challenging assumptions and operating models for continuous improvement

  • Partner and influence shared purposes through trust and teamwork across businesses and functions

  • Promote growth of the individual team members via the firm’s Performance Development framework

  • Promote an inclusive and diverse work environment

  • Maintain controls agenda to ensure policies and procedures serve the client and protect the firm

  • Own and drive identification, transparency, escalation and resolution of risks and issues

Required Qualifications:

  • 6+ years of client consulting or financial services experience

  • At least 5 years of team leadership/management experience, including coaching or mentoring employees

  • Experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results

  • Demonstrated ability to work in a team environment, to manage conflict and change, and mobilize internal resources when required

  • Strong business acumen combined with demonstrated experience of the application project management methodology

  • Excellent interpersonal, influencing, communication and partnership skills

  • Ability to anticipate, analyze and synthesize data and provide holistic insights

  • Experience in risk awareness and skills to develop and ensure quality program set ups

  • BA/BS degree

Preferred Qualifications:

  • MBA

  • PMP, CAMs, Prince2

  • International work experience

  • Understanding and experience with the Risk and Control Self-Assessment framework

  • Language skills (written & spoken)– European, Asian and/or Latin American in nature

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.