JPMorgan Chase Merchant Services - Sr. Product Owner in Chicago, Illinois

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Chase Merchant Services is investing in a multi-year, firm-wide strategy to build customer-centric payments solutions for business clients. It’s a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

The Service Product Management team will drive the transformation of the platforms and processes used by Sales, Service, Implementations, and Operations teams to support and provide for Client and Product Suite such as client profile management, product catalog & pricing, onboarding, KYC/AML, sales/CRM field enablement, servicing, disputes, etc.

The role of Service Product Owner will require cross team leadership as well as strong execution management and will demand strong global cohesiveness. The candidate will deliver the framework for the platform roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery.

The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers...), a self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven.


  • Manage the platform transformation of multiple platforms across multiple teams within Sales, Service, Implementations, and Operations

  • Manage the product roadmap/pipeline that balances stakeholder inputs and MP release outputs

  • Design a product platform with APIs, services, and data-driven insights that deliver unique experiences across client journeys

  • Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment

  • Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market)

  • Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development

  • Partner with teams across product, design, technology, legal, risk, legal, compliance, etc. to manage prioritization & controls

  • Partner with technology to optimize the utilization of the development budget

  • Identify potential roadblocks and develop recommendations

  • Monitor any product change request and assist when required in resolving production related problems

  • Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready

  • Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc.)

  • Conduct and maintain an industry assessment that provides detailed insights into the competitive landscape and best practices

  • Monitor the day-to-day and monthly health of the product (scorecards, volumes, problems)

  • Work with 3rd party vendors/ partners to enhance product offering

  • Work with cross-functional partners to strengthen product controls, compliance, and risk environment


  • 5+ years of Software Development Life Cycle experience

  • 3-5 years of Agile Software Development

  • Merchant Service and Treasury Services/Payments experience preferred

  • Product development or platform transformation for Client Management applications and team - Sales, Service, Onboarding, and Operations

  • Ability to problem-solve and clearly articulate objectives and the required path(s) to implement new process/program

  • Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders

  • Demonstrated experience in driving strategy within a large multi-segment organization

  • Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven

  • Strong influencing and partnership / collaboration skills to drive cross-functional teams

  • Proven track record of managing new product launches / transformations of mission-critical payment platforms

  • Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives

  • High level of creativity, ability to think "outside the box"

  • Comfortable with, and an advocate for, ongoing change.

  • Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)

  • Ability to productively work in a matrix management organization

  • Positive, team-oriented attitude and inspiring leadership skills a must

  • Travel requirement: approximately 25%

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.