JPMorgan Chase Wealth Management - CWM Operations, Strategy & Planning UAT Lead - Vice President in Chicago, Illinois

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Our Business:

Wealth Management Operations supports the JPMorgan Private Bank and Chase Wealth Management in JP Morgan’s Asset Wealth Management line of business.

The Private Bank is the world’s premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups.

Chase Wealth Management encompasses our Chase Private Client (CPC) and Chase Investment Services businesses. Through a dedicated team of a banker and J.P. Morgan Advisor, Chase Private Client brings our affluent clients concierge banking from Chase and access to the investment expertise from J.P. Morgan. Chase Investment Services provides investment solutions to a broad range of Chase customers through Chase Investment Advisors. The J.P. Morgan Securities Client Service Center’s mission is to create a great client experience and help individuals across all 50 U.S states to save and invest wisely. The group works in a team environment to assist clients with service over the telephone and serves as experts on our online platform, such as Chase.com

The CWM Operations strategy and planning team is seeking a highly talented Vice President to serve as a UAT lead across CWM. They will be expected to develop UAT program structure, approach & manage UAT resources across CWM / Wealth Management & represent the team to senior management & stakeholders. This person’s team will provide centralized prioritization, planning, design, and execution leadership & support for large, complex, technology-dependent programs & projects that cut across multiple businesses & functional units.

Responsibilities include:

  • Design, develop & execute on UAT opportunities / needs, manage scope and minimize overlap xLOB

  • Participate in & drive requirement & design discussions by understanding/managing collision points xLOB

  • End to end business process coverage across applications (& awareness of LOB impacts)

  • Test execution, coordination &management: Test data & environments for CWM testers

  • Coordinate & Analyze Cross impacts across programs.

  • Be aware of & proactively identify client changes that may affect CWM

  • Understand automation/robotics and associated reporting to interface with the technology team

  • Locate and Know the key players to ensure overall UAT / Test coverage

  • Capacity planning and Identifying opportunities for large scale incremental UAT needs (migrations, conversions, training)

  • Be hands on and Participate in UAT test execution (20-30% should be allocated to this) and help with training and adoption

  • Coordinate & perform Production validations / limited pilot

  • Manage Cross impact, Handoffs, understand User experience integration (Isolated vs. integrated experience), Ops impact of defect deferral cross releases

  • Leverage the Knowledge Management System

  • Requires 7+ years in Quality Assurance/UAT, Program or Project Management capacity in IT or Business environment

  • Strong governance skills

  • Leadership and influence capabilities

  • Exceptional project and process management skills

  • Must possess strong analytical and problem solving skills to be used in evaluation and interpretation of data

  • Ability to follow complex methods and procedures in a changing business environment

  • Strong oral and written communication, presentation, project management and teamwork skills required; Must have the ability to document key process and testing in a clear and comprehensive manner

  • Strong priority/time management, multi-tasking skills and attention to detail required

  • Prefer demonstrated proficiency in using multiple systems, platforms and applications

  • Prefer Investment Banking or Brokerage industry experience

  • High proficiencies required: JIRA / ALM or ZEPHYR / Visio / MS Office Suite; Nice to have: Java / Selenium / Cucumber / Any other Automation tool

  • Bachelor's degree required; advanced degree preferred

  • Flexibility and ability to work in a fast-paced environment where priorities can shift rapidly

  • FINRA Series 99 (or equivalent)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.