JPMorgan Chase Business Process Technical Writer in Columbus, Ohio

BAU Writers document and maintain standard operating procedures for Operations employees in a fast-paced, deadline-driven corporate environment. Additionally, they act as librarians for supporting business documents. They are responsible for logic flow and gap analysis, adherence to internal styles and standards, and for following complex, tightly-controlled processes. We expect all BAU Writers to be well-organized, attentive to detail, flexible, and competent in a fast-paced, deadline-driven corporate environment.

Position Responsibilities

  • Provide writing/editing support to CTO lines of business.

  • Revise or create procedures from documentation provided by the lines of business.

  • Partner with Subject Matter Experts to ensure that procedures accurately reflect current processes established within each department.

  • 15% original writing/85% revising

  • Maintain online repository, posting new/updated procedures as needed.

  • Archive master files and iterative versions for record retention purposes.

  • Balance conflicting demands to support expected work as well as urgent requests.

  • Escalate issues that arise with clients, workload, tools, and processes.

  • Manage relationships with a variety of internal clients and partners, providing consulting as needed.

  • Complete routine administration, including attending meetings (whether internal or client), fulfilling training requirements, and reporting to management or clients as requested.

  • Complete special assignments and projects as needed.

Key Position Requirements

Formal Education

Associate's degree, but experience may suffice.

Note: A Bachelor’s degree in technical writing, communications, education, or business is preferred.

Minimum Experience

At least two years’ experience in technical writing, specializing in standard operating procedures.


Technical writing conventions and methodology.

Example: Info-mapping


Ability to work effectively within an environment of conflicting priorities/demands.

Must be able to quickly grasp the mechanics of a job function and synthesize the new knowledge into existing parameters.


Must be able to communicate with all levels of employees, including the end-user, project teams, operation managers, and control partners.

Time Management and Prioritization

Strong time management, problem solving, and prioritization skills.

Discretion and Independent Judgment

Must be able to make independent decisions based on known criteria.

I mpact of Decisions

Decisions made can impact the CTO organization negatively when accuracy and timeliness of content, risks and controls, and employee relationships are not managed appropriately.

The reputation of Operations Documentation is also impacted by employee decisions.

Relationship Building

Manage relationships with a variety of internal clients and partners, providing consulting as needed.


Ability to travel is preferred, but not required.

Technical Writing Skills

Minimum of two years’ experience writing SOPs.

Basic understanding of structured writing techniques, templates, style guides, and file management.

Technical Aptitude

Ability to quickly learn software and web application skills.

Software Skills

Minimum Required:

  • Microsoft Word 2013 (Advanced user)

  • Microsoft Excel 2013 (Basic user)

  • Adobe Acrobat Pro 11 (Basic user)

  • Microsoft SharePoint 2013 (Basic user)


  • Microsoft SharePoint 2013 (Intermediate user)

  • Document Management Systems/Content Management Systems (DMS/CMS) (Experience or basic exposure)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.