JPMorgan Chase CBA Production Support, Vice President in Columbus, Ohio

We are presently seeking seasoned technology professional to serve as Vice President, Production Support resource within our critical Consumer, Business Banking and Auto Production Support Organization.

Individual will be responsible for technical support of production applications and infrastructure, managing support requests, incidents, issues, tickets and business continuity activities to ensure flawless and quality delivery of services to end users.

This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders.

In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Production Support Vice President will work hand-in-hand with application development, infrastructure and implementation teams.

The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage.


  • Manage day to day issues including daily health checksof applications and processes, working closely with end users, developmentstaff and Infrastructure teams, to prioritize and resolve and/or mitigateoutages.

  • Monitor production activities/processes to ensuretimely and effective reporting, tracking, follow-up and communication ofproblems to internal and external clients, technical resources, andexecutives.

  • Ensures information controls, back-up and recoverystrategies are in place across all environments.

  • Implement continuous process improvement, including butnot limited to policy, procedures, and production monitoring.

  • Help in identifying, coordinating, and implementinginitiatives/projects and activities that create efficiencies and optimizetechnical processing

  • Develop and maintain relationships with technicalstaff, end users and clients.

  • Carefully evaluate alternative risks and solutionsbefore taking action to provide timely resolution.

  • 7+ years of hands-on experience in Production Support/Engineering.

  • 7+ years experience managing UNIX/Linux/Aixenvironment.

  • 7+ years experience with distributed applications(Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP,Spring, Hibernate, SOAP, web services etc.

  • 3+ years of experience in UNIX shell, Perl, Python,Ruby or similar scripting languages.

  • 3 years experience utilizing scheduler software suchControl-M or Autosys

  • 3 years experience apache/tomcat/WebSphere andWebLogic.

  • Strong analytical & trouble shooting skillsrequired.

  • Experience in Disaster Recovery planning and testexecution.

  • Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.

  • Experience working with scheduling tools likeAutosys/Control-M is a plus.

  • Experience supporting mission-criticalplatforms/applications in financial services industry is desired

  • Experience in a client facing role (external orinternal)

  • Strong knowledge of applicable business areas, thesupporting technology architecture, and applicable processes

  • Strong knowledge of relevant applications anddevelopment of life cycles

  • Ability to influence and drive change

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.