JPMorgan Chase Consumer Banking - Process Improvement Team Leader in Columbus, Ohio

This is a critical time in the consumer banking industry, as it is undergoing rapid change sparked by quickly evolving consumer demands and the digital tools / technology that drive them. Given Chase’s scale (we have a relationship with one out of every two U.S. households), the changes we make will transform both our business and in many ways the industry. We are looking for team players with a drive to have impact and an entrepreneurial spirit to help tackle some of our biggest challenges. Success will be measured in improved customer experience, employee experience, and business efficiency.

The Process Improvement team will be a highly visible and critical component of our transformation, working with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting them and driving scaled execution plans. The Process Improvement team, in sum, will speed Chase’s evolution to become the Bank of the Future. The types of projects they’d work on (not exhaustive) include:

  • Operations Strategy

  • Strategic Planning

  • Operating Models

  • Organization Design & Governance

  • Business/Function Transformation

  • Capability Build-out

This team will follow a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish this team from other areas of the Firm. Expect project teams to be comprised of 2 to 4 members working on efforts 4 to 16 weeks long, depending on complexity and scope.


Thought Leadership

  • “Own” overall project success, measuring performance against assignment charter

  • Direct strategic thinking and approach, quickly identifying most critical aspects of problem and most appropriate structure

  • Maintain familiarity with industry trends / best practices to stimulate creative problem-solving

  • Take leadership in adjusting approach or focus as new insights are generated

  • Has depth in 1-2 areas but breadth across multiple different engagement types

Client Leadership

  • Effectively manage senior management relationships, develop effective communication strategy, and works with senior team to assess needs, understand requirements, and syndicate solutions

  • Able to influence client stakeholders to take action / facilitate buy-in of recommendations

  • Act as trusted advisor to peers, with advice sought by clients beyond scope of engagement Team Leadership

  • Manage project portfolio and manage demand with project priorities; create teams with right mix of skills, experience, and backgrounds for each client

  • Actively invest in building and developing team members; support strategic career planning

  • Involved in broader team efforts, including recruiting, staffing / deployment decisions, performance management, etc.

  • Develop strong followership with junior team members who actively seek advice / mentorship

  • MBA or an advanced degree from a top-tier program

  • 5+ years consulting experience with a top-tier management consulting firm or an internal consulting/corporate strategy team, including 3+ years managerial experience motivating and leading teams

  • Strong stakeholder management, especially experience managing large-scale change programs, and executive-level communication skills

  • Familiarity with a broad range of analytical tools / problem-solving approaches

  • Experience in financial services industry required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.