JPMorgan Chase Continuous Service Improvement Lead in Columbus, Ohio

The Continuous Service Improvement Lead (CSI) is responsible for the proactive analysis, identification of opportunities and execution of improvements, including the implementation of processes & policies that will improve the stability of the production application portfolio. The CSI executes the organization’s transformation strategy and governs and facilitates cross LOB (CIO, iCTOs, Application Development, Production Management, other LOBs,) partnership forums.

Responsibilities:

  • Execute and syndicate processes to meet and implement target state objectives and goals

  • Facilitate production stability decision making by ensuring engagement and communication via the relevant forums across Application Development, Production Management, GTI and the business

  • Ensure clear accountability for stability actions across stakeholder groups

  • Drive effective prioritization of stability efforts at those forums through the presentation of key metrics and ongoing trending

  • Drive data quality improvement behind the metrics

  • Identify and implement support model, people, process and technology / automation improvements

  • Drive continuous improvements around incident, problem, change, capacity, resiliency and infrastructure hygiene disciplines

  • Interface across all teams and LoBs on improvement opportunities to document, solution and track until implementation to increase the stability of the production environment

  • Drive the on-going communication and execution of transformation initiatives across the AD and PM teams

  • Review and communicate key metrics, underlying themes and trend analysis. Identify the areas that require focus and opportunities for improvement

  • Identify and drive ownership and accountability for issues and opportunities that arise

  • Govern and facilitate the cross LOB (CIO, iCTOs, Application Development, Production Management, other LOBs,) partnership forums to communicate status, challenges, opportunities and drive progress

  • Act as a communications vehicle for CCB, firm wide or cross-LOB initiatives impacting production for their business area

  • 7 years of Technology Process reengineering background / exposure in an enterprise environment

  • Six Sigma, ITIL and/or Scrum Certifications or preferred

  • Hands-on Experience in Application Development and/or Production Support roles in an Agile environment

  • Analytical and problem-solving skills

  • Strategic mind-set – ability to identify and develop strategic improvement opportunities

  • Demonstrates strong cross-functional influencing and leadership capability

  • Demonstrates strong verbal and written communication skills

  • Possesses strong time management, organizational, relationship building skills

  • Quality focused work ethic and strong controls mind-set

  • Adaptable to work in an evolving and changeable environment

  • Proactively manage and drive forward own career, identifying personal training needs for development

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.