JPMorgan Chase Operations Analyst II- Records Management Consultant in Columbus, Ohio

The Consumer and Community Banking (CCB) Records Management Center of Excellence provides expert advice and consultative services to assist CCB business units sustain adherence to the firm’s records retention policy. This position is for a Records Management Consultant who will support strategic planning and sustainment of records retention policy adherence initiatives across all CCB business units.


  • Consulting with CCB management to sustain records management programs that align with the firm’s records retention policy.

  • Evaluating existing records management standard processes to ensure ongoing compliance with changing records management requirements.

  • Analyzing records retention performance data to identify consulting opportunities to support compliance sustainment.

  • Maintaining a high level of records management technical expertise, industry knowledge, and professional disposition.

  • Creating metrics and reporting that articulate progress against CCB’s records management objectives.

  • Facilitating the identification of best practices with a cross-section of records management leads across the CCB business units for operational improvement.

  • Requires 3+ years of related analytical experience

  • Prefer knowledge or experience with records management practices. Prefer experience with various Records Management Platforms (e.g., SharePoint, Accutrac, Global Retention Manager e.t.c.)

  • Requires Excel, Word and PowerPoint (advanced knowledge)

  • Prefer Project Management/Program Management experience

  • Prefer Customer or client relationship management experience

  • Must have Facilitation and client presentation skills

  • Must have the ability to interact with senior management internal and external JPMC contacts

  • Experience working in complex matrix management environment

  • Strong client service attitude

  • Strong analytical skills

  • Enthusiastic and motivated individual, eager to deliver outstanding service

  • Confident, professional approach when interfacing with clients and colleagues

  • Excellent communication skills, strong verbal, written, and interpersonal skills

  • Adaptable to a fast changing environment

  • Ability to act under pressure, resolve conflicts and adjust to a changing environment is a must

  • Ability to manage multiple initiatives across multiple clients at the one time.

  • Influencing skills

  • College degree preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.