JPMorgan Chase Operations Delivery Lead in Columbus, Ohio

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity

Global Technology Infrastructure (GTI) Infrastructure Hosting Service (IHS) is responsible for service support and delivery for JPMorgan Chase's Global Integrated Compute Platform (ICP). Through its Global Service Desk and Global Command Centers, IHS provides global, coordinated diagnostic and support services.

Operations Delivery Leads support the overall ICP platform through planning and execution of strategic projects that improve the service offering, and are expected to have an extensive understanding of each functional area of the platform architecture. This includes multiple hardware and software stacks – including network, compute and virtualization, storage, and automation layers.

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Responsibilities include:

  • Constructing and leading project plans that drive remediation of systemic operational issues

  • Leading conversations between operations and our peer teams to ensure operational requirements are being met within the solutions being provided

  • Building risk models based on known incident patterns to anticipate potential issues and construct remediation plans to close those gaps

  • Reviewing operational metrics, ensure accuracy of the data, determine if gaps are present, and close them by working with the appropriate teams

  • Driving operational improvements that increase efficiency or enable us to expand our service capabilities

  • Organizing meetings, constructing materials, and delivering updates to GTI’s executive management team

  • Executing root cause reviews of closed high priority events to ensure operational issues are being handled efficiently and correctly

  • Bachelor's degree (or equivalent experience) in Computer Science/Engineering

  • 5+ years of incident resolution experience in an large scale operations environment

  • Strong English language skills (verbal and written) are required for this position

  • Demonstrated sense of ownership and drive to improve production operations

  • Proven ability to understand and troubleshoot complex problems under pressure

  • Excellent organizational and workload management capabilities across functional areas

Preferred Experience

  • Current certification or equivalent experience in any of the following technology areas:

  • VMware/ESXi or Microsoft Hyper-V virtualization platforms

  • Cisco Nexus IP switching

  • EMC ScaleIO or NetApp SolidFire storage platforms

  • Programming background (Python or Java preferred)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.