JPMorgan Chase Product Technology Controls Officer - Resiliency & Production Management in Columbus, Ohio

As an experienced professional in our Cybersecurity organization, you’re equally committed to watching over our data today, as well as finding innovative new ways to protect it in the future. To do that, you’ll work with highly motivated team laser-focused on analyzing, designing, developing and delivering solutions built to stop adversaries and strengthen our operations. You’ll use your leadership skills to give guidance, best practice advice and support across all our business and technology groups. You’ll take the lead on incident response, risk reviews and vulnerability assessments, identifying threats, all of which ladder up to driving and selecting cost-effective solutions. You’ll deploy best practices, new policies, and emerging trends to strengthen our strategic roadmap. You’ll keep management, executive directors, managing directors and stakeholders in the loop. As part of JPMorgan Chase & Co.’s global team of technologists and innovators, your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Job Description:

Our CTC Governance and Controls organization is seeking a Technology Controls Officer (Vice President) to support the Global Technology Resiliency and CTC Production Management organization. As part of this role, the TCO will have a comprehensive understanding of the Technology Resiliency and Production Management risk and control environments and instill appropriate governance to proactively identify, assess, and manage changes in the risk profile of the underlying systems, ensuring technology solutions comply with firm wide risk and regulatory requirements.


  • Drive a risk mitigating culture to proactively identify, assess, and manage inherent risks within technology and services

  • Communicate risk and control management reports to key stakeholders on timely basis across Resiliency, Production Management & Supplier Risk Management activities

  • Proactively engage stakeholders in risk assessments and control substantiation.

  • Provide leadership and advice on material remediation activities, ensuring appropriate resolution of issues, action plans, breaks and remedies and support the closure verification process.

  • Leveraging data analytics, conduct trend analysis to identify thematic issues, determine root causes, and design sustainable control improvements, including process enhancements and use of automated data collection techniques.

  • Provide consultation and ensure timely responses during Regulatory, Audit and Client engagements.

  • Facilitate SDLC pre-implementation control design reviews

  • 5+ years of experience in Technology Governance, Risk Management and Controls, Cybersecurity or related fields. Experience within financial services areas is preferred.

  • 3+ years of Resilience and Production Management experience.

  • Demonstrated ability to efficiently troubleshoot in time critical scenarios

  • Experience with ITIL process implementation

  • Experience with oversight of technology risk and controls, coordination of activities for audits and assessing an IT controls environment.

  • Detail oriented self-starter with strong conceptual, analytical, decision making, planning, time management and prioritization skills.

  • Ability to communicate oral and written ideas in a clear, concise manner, at all levels of the organization.

  • Prior experience in planning, coordination and implementation of process improvements, with ability to work across teams and functions to execute and deliver.

  • Demonstrated interpersonal skills; exceptional collaboration and relationship building skills

  • Understanding of software develop practices and Agile development methodologies

  • Familiarity with industry-recognized frameworks (e.g., COBIT, FFIEC CAT, NIST CSF)

  • Excellent command of Cybersecurity organization practices, operations risk management processes, principles, architectural requirements, engineering threats and vulnerabilities, including incident response methodologies

  • Keen understanding of national and international laws, regulations, policies and ethics related to financial industry cybersecurity

  • Noted cybersecurity expert, keeping technical skills current and participating in multiple forums

  • Expertise in Agile and can work with at least one of the common frameworks

  • Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm’s cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group’s number one priority is to enable the business by keeping the firm safe, stable and resilient.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.