JPMorgan Chase Transformation & Innovation Team - Business Insights - Process Manager Sr. - VP in Columbus, Ohio

Transformation & Innovation Team: Business Insights, Consumer Banking

— Vice President (603)


This is a critical time in the consumer banking industry, as it is undergoing rapid change sparked by the advent of the digital revolution and the quickly evolving demands of consumers. As the digital revolution impacts consumer banking, we are rapidly transforming the business to stay ahead of the change and to exceed customer expectations. In order to do this, we have established the Transformation & Innovation team (T&I) that is responsible for the strategic direction, governance and execution of the strategy behind the creation of our bank of the future (CB 2.0). The T&I team is also responsible for driving the branch innovation and technology to support bank’s aforementioned transformation. The Business Insights team is a critical component of the T&I team, with this Vice President role being highly visible and a core part of this team working with Managing Directors and other senior business leaders to drive innovation and change by defining strategic goals, translating strategic aspirations into initiatives and projects, establishing metrics to help track projects, and helping senior business leaders to align on the overall strategic direction of the transformation as it evolves going forward.

Given the scale of Chase (we have a relationship with one out of every two households in the United States), the change we are driving will have a significant impact on the industry and the lives of many Americans. We are looking for team players with a drive to make an impact and an entrepreneurial spirit to help execute this important effort. Success will be measured in improved customer experience, employee experience, and business efficiency.

The objectives of this team are to:

 Manage and implement high-priority strategic initiatives for Consumer Banking

 Identify and implement the development of new capabilities & solutions

 Track competitor performance in related industries that will help inform the transformation strategy going forward

 Continually inform the CB 2.0 strategy at relevant points with customer insights

 Work with transformation stakeholders to influence and execute changes in their strategic initiatives based on market and customer insights

 Embed customer and competitive insights as a way of life within stakeholder teams

 Deliver the three CB 2.0 priorities: transforming the branch network, creating destination branches (e.g., Apple store), and empowering field employees

In this role, the Vice President will support executive directors on the team to work extensively with the senior stakeholders across various initiatives and projects related to the transformation effort. Senior relationship management and communication skills are critical. The person that fills this role must have the ability to (i) identify and scope areas of opportunity, (ii) define the optimal project and analytical approach, and (iii) support executive directors in the team to lead a portfolio of initiatives cutting across the organization. The candidate should have a history of helping drive both strategic and tactical improvement initiatives and (preferably) prior experience in a strategy consulting environment.


 Assist strategic thinking with the Executive Director and help develop an approach and structure to the analyses required to achieve key deliverables for the transformation & innovation strategy

 Provide support to Executive Director on initiative advisory and strategic priority management (e.g., preparing materials for, and participating in, problem solving sessions with delivery leads)

 Take the lead on small set of smaller initiatives, focus on leading process meetings (e.g., daily huddles) and providing support to the Executive Director for the broader initiatives

 Assist Executive Director in scoping and manage the team’s project portfolio and ensure alignment with the senior executive’s objectives

 Effectively manage senior management relationships; facilitate effective communication; and work with the senior management team to assess needs, understand requirements and syndicate solutions

 Synthesize insights on the landscape of best practices and benchmarking across relevant industries (i.e., retail banking, wealth management, other retail industries) that create new opportunities to add value


 Degree required: BA/BS degree required (advanced degree a plus)

 Work experience: Experience at a top-tier management consulting firm or in an internal consulting role; experience at a Fintech firm or an Innovation hub and experience with, and knowledge of, financial services

 Problem solving skills: Passionate problem solver and critical thinker with exceptional analytical skills and a superior ability to highly structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights, and develop solutions

 Solution-oriented: Manage ambiguity and drive answers to solutions

 Client management skills: Advanced ability to closely partner with senior and line managers and other stakeholders on projects, with very strong influencing skills to make projects successful

 Project management skills: Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm

 Strategic implementation skills: Ability to apply strategic thinking/approaches into a process to ensure effective design and delivery

 Communications skills: Strong written and oral executive-level communications skills

 Entrepreneurial spirit: Demonstrated track record of being a self-starter that seeks to break the status quo and initiate change

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.