JPMorgan Chase Consumer & Community Banking - Control Management - Control Manager - Vice President in Elgin, Illinois

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at at .

The Commercial Card Control Management Team’s primary function is to implement an effective control framework across the Commercial Card Servicing & Operations organization, looking within and across the lines of business, to identify and remediate control issues with a sense of urgency regardless of the source. The Team partners with all other control disciplines, adding an additional line of defense supporting Compliance, Risk and Audit, among others. The Team works in partnership on the development of new, and oversight of existing, control functions and protocols throughout the Firm and provides a centralized view of and from all control functions, assisting in immediate, real time problem detection and escalation.

The Control Manager position is designed to support a specific business unit in its management of controls. In an environment where the business unit owns the risk, this role will act as a key influencer to the business.

The Control Manager will be a key business partner of the business unit. This role will help ensure the implementation and maintenance of Chase's RCSA Framework. The Control Manager will function as part of a team to: develop, implement, and maintain framework policies, standards and technology; provide oversight on compliance with Chase RCSA policy; and provide SME collaboration with the business unit and/or corporate functions to implement and maintain required control management practices. This person will be responsible for assessment of risks to the control environment, partnering with the business to design effective controls and reviewing routine controls testing. Other responsibilities include long range planning, interfacing with the various control functions.

The candidate should possess strong project management skills, analytics and excel in communications (both written and verbal). This position will interact with all levels of management within the Commercial Card Organization and will primarily support Commercial Card Operations.

Key Responsibilities of the Role:

  • Partner effectively with business and functional colleagues to guide consistent and rigorous JPM operational risk management practices, including: risk committees, risk & control self assessments (RCSAs), risk acceptances, privacy reviews, risk event analysis, operational risk / loss management reporting, and related action plans.

  • Review processes and procedures for efficiency and effectiveness and assist in implementing new procedures when required (ability to evaluate the general risks faced and the impact of those risks on the enterprise as a whole).

  • Advise business of risks and is a proactive, independent advisor to the assigned business, identifying business risk issues and recommending solutions.

  • Ability to influence and manage without direct control hierarchy.

  • Facilitate end to end reviews and deep dives with assigned business units.

  • Partner with leadership in driving open discussion of issues and control gaps.

  • Execute the ORM framework in support of Commercial Card Operations.

  • Sustain best practice framework for defining, reviewing, and maintaining policies, procedures, and process documentation.

  • Maintain strong and collaborative working relationship with Audit, Compliance, and IT Risk Management.

  • Generate and/or publish recurring risk reporting (i.e. scorecards, action plan updates).

  • Ensure bank regulatory requirements are communicated and met by partnering with compliance.

  • Assist Business with Continuity Plan / Disaster Recovery strategy, process, and testing of plans.

  • Coordinate internal and external audit examination activities for impacted business units.

  • Support business units with root cause analysis of key control events.

Essential Accountabilities:

· Provide technical expertise in ORM Framework development and implementation, including policy, RCSA, KRI, loss event database, and risk reporting

· Drive behavioral change to resolve process and infrastructure weaknesses

· Provide subject matter expertise/training to other risk disciplines, business units, and corporate functions to support compliance with framework components

· Maintain alignment between ORM processes and practices with supporting technology

· Support & facilitate training sessions for assigned business units on the use of supporting technology (ex: Phoenix tool, RMM, etc.)

· Collaborate with assigned business units to identify key risk indicators (KRIs) that enable risk profile monitoring and trend analysis against management's risk appetite and tolerance levels

· Provide oversight to ensure operational loss events at assigned business unit and/or corporate functions are captured and properly quantified, categorized and recorded in the operational loss database

· Support assigned business units to ensure compliance with enterprise operational risk reporting requirements and establishment of local reporting practices

· Provide support and oversight in establishing remediation plans to resolve gaps in

  • Bachelor's degree or equivalent experience in accounting, finance, business or related field

  • 7+ years in the financial services industry; including background in operational risk management, audit, compliance, controls, or operation

  • Good understanding of Operations functions and processes; knowledge of Commercial Card Business is a plus

  • Relevant risk management experience and awareness either gathered through a risk or audit role, although would consider other relevant experience

  • Demonstrated experience in risk and control self-assessments, including process documentation, and data analysis skills

  • Working experience in developing, tracking, analyzing and reporting on key risk indicators

  • Self-motivated & confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary

  • Strong interpersonal and analytic skills, particularly influencing and negotiation

  • Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues

  • Effective communicator with excellent written and verbal communication skills

  • Strong analytical and documentation skills, as well as orientation to details

  • Ability to manage multiple assignments and meet tight deadlines within a team environment

  • Results oriented/self-motivator

  • Strong people & relationship building skills

  • Excellent organizational skills

  • Sound business judgment and objectivity

  • Flexible and creative thinker

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.