JPMorgan Chase Commercial Bank- Senior Associate – Business Analysis & Reporting Analyst (Wholesale Lending Services) in Fort Worth, Texas

Senior Associate – Business Analysis & Reporting Analyst (Wholesale Lending Services)

Commercial Banking (CB) delivers extensive industry knowledge, local expertise and dedicated service to more than 24,000 global clients, including corporations, municipalities, financial institutions and not-for-profit organizations along with nearly 35,000 real estate investors/owners.

Wholesale Lending Services (WLS) manages the booking & servicing of loan products for firmwide wholesale businesses. With more than 2,000 global employees, 300,000 loans and $2T+ in commitments under management, WLS is a mission-critical operations function for the firm.

The successful candidate will join a global Data, Analytics and Tools (DAT) group, supporting the WLS Middle Office in CB. The Middle Office consists of a variety of functions, including Construction Management, Loan Coordination and Loan Trading. He/she will learn core business processes and partner with Middle Office Operations teams, Technology teams, and DAT team resources to lead both strategy and execution of a comprehensive operational metrics reporting & analytics program.

Primary Responsibilities

  • Define, monitor, and report key management metrics; implement and manage scorecards and dashboards at the employee, team, and department levels

  • Engage with stakeholders to understand diverse reporting requirements and serve as a thought leader in simplifying the execution of data management and reporting processes, as well as metrics definitions

  • Conduct time studies for each key process to understand organizational and activity-level effort requirements. Manage ongoing time study refresh in response to material process changes

  • Develop a headcount capacity and forecasting model to ensure appropriate staffing levels in anticipation of expected volume patterns; refresh based on actually observed monthly volumes

  • Provide a high level of responsiveness to executive ad-hoc requests related to process improvement analysis and “what-if” scenario modeling

  • 7+ years of total experience within MIS, Operations, Finance, and/or Management Consulting roles. The successful candidate will have a unique mix of technical data skills and business acumen, with strong past experience in operational process monitoring & management.

  • Proven experience delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources. Attention to detail a must with focus on executive quality presentation

  • Excellent communication, project management, and client partnership ability

  • Advanced-level ability expected in all MS Office tools (Excel, Pivot Tables, Access, VBA, PowerPoint)

  • Proficiency with data analysis toolset required: databases, SQL and data visualization. E.g., Qlik Sense preferred

  • Experience in banking

  • BS/BA required; quantitative focus strongly preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.