JPMorgan Chase Applications Support in Houston, Texas
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring.
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
Develop and maintain relationships with technical staff, end users and clients.
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Demonstrate creativity, innovation and high performance.
Must be detail oriented and well organized.
Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers.
Communicates openly and effectively in a manner consistent with the audience.
“Can do” attitude, which can identify problems, take ownership, and provide solutions.
Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out.
Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
5+ years of hands-on experience in Operations/Production support.
1-3 years of hands-on experience in data analysis/ SQL.
3-5 years experience managing UNIX/Linux environment.
1-3 years experience in UNIX shell, Perl scripting.
Knowledge of XML, SWIFT and FIX protocol is a plus.
Working knowledge of Python programming
Understanding of Cloud technology and DevOps
Experience working with scheduling tools like Autosys/Control-M is a plus.
Strong analytical & trouble shooting skills required.
Experience in Disaster Recovery planning and test execution.
Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
Experience working in financial services industry supporting mission critical applications is a big plus.
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.