JPMorgan Chase Applications Support in Houston, Texas

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.

  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

  • Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring.

  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.

  • Develop and maintain relationships with technical staff, end users and clients.

  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

  • Demonstrate creativity, innovation and high performance.

  • Must be detail oriented and well organized.

  • Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers.

  • Communicates openly and effectively in a manner consistent with the audience.

  • “Can do” attitude, which can identify problems, take ownership, and provide solutions.

  • Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out.

  • Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.

  • 5+ years of hands-on experience in Operations/Production support.

  • 1-3 years of hands-on experience in data analysis/ SQL.

  • 3-5 years experience managing UNIX/Linux environment.

  • 1-3 years experience in UNIX shell, Perl scripting.

  • Knowledge of XML, SWIFT and FIX protocol is a plus.

  • Working knowledge of Python programming

  • Understanding of Cloud technology and DevOps

  • Experience working with scheduling tools like Autosys/Control-M is a plus.

  • Strong analytical & trouble shooting skills required.

  • Experience in Disaster Recovery planning and test execution.

  • Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

  • Experience working in financial services industry supporting mission critical applications is a big plus.

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.