JPMorgan Chase CCB Program Manager - Chase Associate Program in Jersey City, New Jersey

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, asset management, and private equity. JPMorgan Chase & Co. serves millions of consumer in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

JPMorgan Chase & Co. has been doing first-class business in a first-class way for more than two hundred years. We have been a leader in helping companies grow and markets develop throughout our history. We collaborate across the globe to deliver the solutions and advice to meet our client’s needs, anywhere in the world. We operate in 100 countries and hold global leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm every day. This is why we can offer you an outstanding career.

Consumer & Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience.

The Chase Associate Program is a structured two-year rotational program during which time Associates perform 3 eight-month cross-LOB rotations within CCB core disciplines to ensure the appropriate experience and skill development to achieve the program’s objective of creating future general managers and leaders. In addition to their experiences within each rotation, Associates are engaged in a robust training and development curriculum that enhances their LOB and functional knowledge and leadership skills in advance of each new rotation to enhance their functional knowledge and expertise. Participants receive comprehensive feedback and coaching through a structured performance management process to position them for future roles within CCB upon program completion.

Job Function and Responsibilities

The CCB PM will work with key stakeholders in within the CCB functions across Chase and will partner closely with Campus Recruiting, HRBPs, Talent team and CCB leadership. Program management responsibilities are critical to the success of the Programs. This role plays a variety of roles within the Program including supporting Rotational and Summer Associates, developing and managing key business relationships, and managing the overall Program strategy & tactical execution. This role provides an excellent opportunity for end-to-end ownership. The role has high visibility with Executives and internal partners across CCB. The successful leader develops key business relationships, serves as a sounding board for Associates and creates, influences and executes key components of the Programs’ strategy. This role provides an excellent opportunity for end-to-end ownership and partnership.

Program Talent Development, Assessment & Engagement:

  • Manage CAP core program processes including: role identification, rotations, end of program mobility, performance management, compensation, and training & development

  • Provide Program participants, LOB Executives, Managers and HRBPs, and local management teams with ongoing program updates

  • Partner with LOB rotation managers to manage program participants’ performance and address any performance issues

  • Support performance management, talent development and assessment processes

  • Work with key stakeholders to refine and execute recruiting strategies, training and development strategies, LOB engagement, performance management & compensation, and other key program strategies and decisions

Project and Program Management: Be part of the team who:

  • Manage Associate role/rotation and Summer Associate placement processes

  • Partner with Training on strategy and Execution of Program Training & Development strategy and execution where applicable

  • Manage Program performance management & compensation process

  • Manage End-of-Program mobility process

  • Partner closely with Program Coordinator to successfully implement logistics of training, rotations/roles, placements, etc.

  • Drive the production, analysis, and distribution of key Program metrics

  • Participate in and lead key Program initiatives including developing new Program strategies, process design, process re-engineering, budgeting

  • Develop and execute on the ideal participant and hiring leader experience

  • Support Program Training & Development for summer intern population

  • Partner closely with campus recruiting on key diversity, intern placements and any initiative which comes up

Growth and Enhancement of the Program for new LOB’s, Locations etc.

  • Develop relationships with key leadership teams and HRBPs across LOBs

  • Build understanding of various roles within and across the LOBs

  • Provide on-the-ground support to Associates and Summer Associates

  • Manage relationships with LOB Rotation Managers, ensure roles and rotations meet Program criteria, and identify key roles for next rotation cycle/ demand cycle

  • Partner closely with Program Recruiter to develop school strategy for new and existing markets (key universities, student organizations and majors), refine candidate profile and build LOB engagement in recruiting activities

  • Partner closely with Program Recruiter to develop key experiences bridging the gap across the teams

  • Successfully manage change across programs as process improvements and enhancements require

  • Partner with CLDP Program Managers teams to ensure consistent Program strategies and processes where applicable

  • Identify key roles for next rotation cycle / demand cycle


  • 5-7 years of experience in Program Management, HR Business Partner, Recruiting or Talent Development preferred

  • Demonstrated ability to manage multiple, strategic client relationships at senior levels

  • Excellent verbal and written communications, presentation, and facilitation skills

  • Able to manage time effectively, prioritize and escalate appropriately

  • Demonstrated results and experience with direct and/or indirect people management, including providing feedback, coaching, and development planning

  • Acute attention to detail, follow-through and results orientation

  • Able to successfully multi-task across tactical and strategic initiatives

  • High degree of initiative and autonomy but must be able to function successfully as part of a team

  • Honed consultative and influencing skills

  • Demonstrate exceptional project and process management skills

  • Innovative and creative; able to generate new ideas; forward-thinker who can evolve the Programs with the changing needs of the business; thought-leader

  • Strong professional presence

  • Outstanding in-person and virtual team skills

  • Excellent EXCEL skills

  • Some travel required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.