JPMorgan Chase Digital Learning Designer, Vice President in Jersey City, New Jersey

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at at .

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Launched in 2015, LEADERSHIP EDGE is JPMorgan Chase’s firm-wide suite of management training programs designed to help develop outstanding leaders at all levels of management across each line of business, function and region.

Reporting to the Head of Executive & Management Development, the person in this role will help model the digital learning strategy and design, and maintain technology-based learning solutions for the Firm-wide Leadership Edge programs and continuous development efforts. To be successful, this individual will bring their digital and learning technology expertise and will closely partner with the other Leadership Edge Designers, the Leadership Edge Learning Solutions technology team, the Leadership Edge Continuous Development team, Faculty, subject matters experts and vendors. The primary responsibility will be to support the design and development of executive and management learning solutions that are creative and learner-centered, that can be delivered globally using virtual classroom, social learning, mobile and self-directed e-learning modalities.


  • Design creative and innovative interactive digital, performance-based leadership and management solutions

  • Be a thought leader on existing and emerging digital learning technology (i.e. e-learning platforms, social learning platforms, podcasts, mobile applications, videos, LMS, MOOCs, etc.)

  • Design, develop, update and implement online and written training material. Provide design plans for training materials, participant guides, facilitator guides, storyboards for online and written training material and evaluation strategies

  • Apply knowledge of adult learning methodologies to create innovative solutions, storyboards, script, course content, job aides, learner guides and curricula

  • Contribute towards the instructional design and development standards for all existing and future training programs

  • Contribute to multiple learning projects and additional resources required to design and deliver learning solutions

  • Collaborate with subject matter experts and external vendors, if/as needed, to determine course content, project goals, scope definitions, learning needs and timelines to create and design learning tools

  • Design, develop and implement blended learning modules and other continuous development resources to address needs for LOBs/functions that can be delivered globally

  • Pro-actively conduct regular content reviews to adjust/update/refresh as required and in cooperation with the Program Owners

  • Conduct and/or support Train-the-Trainer sessions for facilitators as needed

  • Ensure that all training materials are properly reviewed and approved by Legal, Compliance, SMEs, etc.

  • Ensure all output meets firm-wide and team standards (quality, layout/branding, templates, etc.)

  • May manage the inventory of digital learning resources (online, classroom, job aids, continuous learning modules, etc.)


  • Bachelor’s degree in learning & development, educational technology, graphic design, or similar degree is preferred

  • At least 5 years of experience in designing, developing, and implementing digital instructional design solutions (strongly preferred)

  • Experience in designing, managing or administering an online university a strong plus

  • Ability to apply instructional design theories and adult learning principles in the design and development of blended learning approaches and solutions

  • Expertise in learning management systems, e-Learning authoring tools, social learning, and gamification techniques

  • Prior experience in developing for mobile devices, HTML5, JavaScript and other client-side languages would be helpful but are not required

  • Proven accomplishment in building relationships with customers and internal clients

  • Intellectual curiosity and ability to research new topics and methodologies

  • Exceptional writing skills and the ability to translate theoretical/academic concepts into straightforward, relevant and practical learning

  • Must have strong organizational, time management and documentation skills

  • Excellent attention to detail and the ability to work within very tight deadlines

  • Strong consulting, negotiation and influence skills

  • Strong self-awareness and sense of accountability

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.