JPMorgan Chase Infrastructure Support - Executive Director in Lewisville, Texas

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

This position leads an operations organization responsible for 24x7x365 management and support of JPMorgan Chase Linux Operating Systems. The candidate will be responsible for overall stability and health of the service along with driving our transformation to a Site Reliability Engineering (SRE) operating model.

The ideal candidate is an experienced and enthusiastic global leader, with a proven track record of leading development and production support teams as well as being a driver of operational and technology change. This individual has excellent technical, communication, teamwork and inter-personal skills.

RESPONSIBILITIES

  • Provide senior command and control leadership for production impacting incidents, available on a 24x7x365 basis in order to meet the needs of the business

  • Global staff management responsibilities for System Administrators based in North America, Buenos Aires, EMEA and APAC

  • Drive a strong risk and control culture across the organization

  • Provide thought leadership on innovation and software development best practices

  • Evangelize and drive our transformation to a DevOps/SRE organization

  • Actively assist with recruitment, development and mentorship of high impact talent

  • Proactively manage dependencies and remove barriers to operational excellence

  • Drive partnership with global functional leaders to achieve organizational success

  • Implement a culture of continuous improvement via Stability and High Availability resiliency assessments and execution

  • Foster a mindset of creativity and continuous improvement across the team, constantly raise the bar in how we deliver support for our clients

  • Be a change agent; constructively challenge team members to advance their technology skills

QUALIFICATIONS

  • 10+ years of experience in large-scale, dynamic, high-availability production environments

  • Strong understanding of Network and System Infrastructure Fundamentals

  • Expert understanding of Red Hat Enterprise Linux (RHEL) and VMWare ESXi operating platforms

  • Experience with core infrastructure services; DNS, DHCP, LDAP, Active Directory

  • Experience working with Enterprise Configuration Management Solutions: Ansible, Puppet, CFEngine, SCCM

  • Development and Scripting experience: Python, Perl, Shell

  • Experience with Enterprise Monitoring and Analytics Solutions: Netcool, ITM, SCOM, DataDog, Splunk

  • Proven ability to navigate and lead the intersection of development and operations

  • Experience with Public Cloud Technologies and familiarity with industry landscape and trends

  • Proven ability to independently run a large scale program or portfolio of work

  • Outstanding communication skills; ability to articulate complex technical and non-technical discussion topics in both written and oral form to clients, peers and senior leadership

  • Experience managing and developing teams with global accountability and responsibility.

  • Bachelor's degree in Computer Science or related field

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.