JPMorgan Chase Merchant Services - Sr. Product Manager - Gateways and Alt. Methods of Payments in Lewisville, Texas

JPMorgan Chase & Co . is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Senior Product Manager is a product owner responsible for shaping the strategic product roadmap, leading cross-functional work to coordinate development of industry-leading commerce product offerings, and managing the associated book of work. Specifically, this role will define the international expansion chargebacks/dispute management strategy.

This highly collaborative position requires an individual who has demonstrable product management and ownership skills and a proven history of successful product delivery. The ideal candidate understands that product management is cross-functional and involves business development, strategic thinking, market research, client interaction, architecture, resource planning and general awareness of goals versus constraints.

This role has full life cycle responsibilities for the assigned products, as well as vendor management, business and technical product management, competitive positioning, marketing concepts, and management of related systems for the product platform.


  • Product level competitive intelligence and definition of value proposition

  • Defines product strategy and creation of product roadmap, inclusive of a roadmap for particular verticals as applicable

  • Creation of business cases for new products and enhancements

  • Ownership of P&L for assigned product

  • Responsible for creation of charters for new products and enhancements

  • Submission of NBIA documentation for new products and enhancements

  • Identification of business requirements and change controls

  • Coordination of UAT (User Acceptance Testing)

  • Ensures internal readiness for launch of products and enhancements

  • Definition and maintenance of pricing model

  • Ensures maintenance of an ongoing product controls environment

  • Responsible for Product KPIs and KRIs

  • Responsible for issue resolution for assigned products as well as sunset/decommissioning activities when applicable

  • Bachelor's degree or equivalent experience; Advanced degree preferred

  • 7+ years of product or related experience

  • Must have prior experience working at a payments, or payment technology, company

  • In-depth understanding of the B2B payments space and payments actors (merchants, brands, acquirers, gateways, vendors, etc.)

  • Experience in merchant acquiring, specifically chargeback and disputes management preferred

  • Proven ability to drive and deliver a successful product roadmap

  • Experience developing product strategy and establishing product positioning

  • Must have strong organizational skills to plan, organize and schedule resources

  • Proven success interfacing with external parties

  • Experience with technical concepts and working with technical staff as needed

  • Strong communication and presentation skills

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.