JPMorgan Chase Auto Finance Product Manager – Digital in New York, New York

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing significantly every month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in the customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Responsibilities:

  • Within the Digital organization, the Auto Finance Relationship Management team is responsible for partnering with the Auto Finance line of business (LOB) to develop a digital strategy, coordinate execution of key projects and drive improvement in key business metrics.

  • Serve as primary point of contact for firm wide Digital experience initiatives including, but not limited to originations, servicing, payments, mobile and digital assistants.

  • Coordinate execution of key projects across functions, domains, channels and enablers to ensure desired outcomes.

  • Spearhead the execution of prioritized projects in the roadmap and provide expertise & guidance into initiatives which cross-impact the product.

  • Lead day-to-day project execution for strategic digital priorities.

  • Manage communications and relationships with cross-impacted initiatives and stakeholders to ensure business needs are met.

  • Partner with the business, digital domain and digital channel leaders to forge compelling customer experiences and capabilities.

  • Analyze and synthesize key themes from product analytics, user experience research, competitive & market analysis and company goals to drive line of business priorities.

  • Form strong, productive relationships within Digital and Auto Finance to advance shared objectives.

  • 7+ years of Consumer Lending experience as well as Chase business practices, record of individual technical achievement and consumer lending landscape;

  • Digital expertise – subject matter expert on mobile and online technology, Chase systems, processes and external innovations;

  • Expertise in defining and building out roadmaps and business models;

  • Proficiency in Design Thinking and Agile methodologies;

  • Exceptional interpersonal skills and ability to problem solve;

  • Ability to influence stakeholders with diverse points of view;

  • Structured & strategic thinker, effective communicator with excellent written communication and proficiency with MS Office;

  • Proven track record of Consumer Lending project management;

  • Ability to prioritize multiple projects and efforts according to business need and industry trends;

  • Familiarity with the Auto Finance business services and offerings;

  • Demonstrated ability to manage to tight delivery timelines and calmness under intense pressure;

  • Commitment and self-motivation suitable to a start-up team;

  • BS or MS in Business, Engineering or comparable field of study

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.