JPMorgan Chase CIB Ops - Investor Services Operations – Prime Finance Middle Office in New York, New York

Investor Services Operations – Prime Finance and Equity Derivatives Middle Office

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

J.P. Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment. With offices in each region of the world and a network of subcustodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management.

The Prime Finance Middle Office Department is responsible for ensuring all aspects of operations for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required. The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.

Key Responsibilities Include

  • Support of hedge fund and institutional clients trading Equities, Fixed Income, Swaps and Options in local and global markets

  • Oversee client facing team whose responsible for all operational issues including: trade bookings, settlement exception, swap resets, valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely

  • Manage a team of 10 members; responsible for their coaching, development and reviews

  • Escalation point of contact for Clients, Account Management, Operations, Prematching, Settlements, Cash Processing, Front Office Trading and Sales on trade booking / issue resolution

  • Coordinate globally with EMEA and Asia peers on process/system improvements, and client relationships

  • Work closely with Sales, Business Management to ensure clients and the firm are compliant with Regulatory Rules including, but not limited to, CFTC, EMIR and FCA

  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.

  • Meeting with clients in person along with Account Management

  • Communication of open issues to the external client and internal Account Management team in a clear and concise manner, ensuring a full understanding of the issue

  • Partner with Technology strategy team to help identify internal and external facing technology improvement opportunities.

  • Assistance on Projects pertinent to the Sales & Trading desks, and participate in new project initiatives when required by business demands

  • High level of client service focus and responsible for understanding "end to end" system processing and the "transaction cycle"

  • Monitoring that the team adhere to daily work flow queues and make sure work is completed daily ensuring all day to day queries dealt with within required SLAs and escalate any issues to the relevant people

  • Provide operations subject matter expertise and value added services to clients where required.

  • Strong time management skills required to meet the internal and external deadlines/cutoffs


  • Vice President or equivalent

  • 5 year minimum experience in the industry is preferred

  • Strong managerial skills with the ability to take ownership and responsibility

  • Understands value and delivers on excellent client service

  • Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams

  • Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary

  • Skillset to properly escalate issues to management, controls team and front office sales and trading teams

  • Team player, but also must be able to work independently

  • Strong organizational and prioritization skills

  • Highly organized, able to multi-task in a fast paced environment

  • Exceptional attention to detail

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.