JPMorgan Chase CIB Project Manager - KYC Policy Projects in New York, New York

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm with assets of $2.0 trillion.

The CIB KYC Policy Interpretation and Implementation team is a key component of JPMorgan’s AML/BSA (Anti Money Laundering/Bank Secrecy Act) program ensuring compliance with the regulatory requirements of all markets in which the Firm operates. This team manages the evaluation of policy changes and new standards, identifies information needed to be implemented across CIB in both KYC Operations and the Sales organization; evaluates quality metrics and other related information; manages governance of policy interpretations and related procedure updates; develops/issues KYC direction, performs deep dives of topics and/or issues identified by policy evaluation, SME and industry forum teams and shares industry best practices.

Key Responsibilities

  • Provide project management support for Business Support Coordinators (who represent the various Lines of Business) who lead working groups to develop business cases to address policy, process and implementation concerns.

  • Assist Business Support Coordinators with meeting administration (e.g., agenda, attendance, documentation of follow ups, assistance with business case drafting and input into tracking tool

  • Track and assist (as needed) on deliverables in support of the business cases/solutions

  • Coordinates with Policy Evaluation Program team to ensure details, target dates and statuses are captured via the appropriate reporting tools (e.g., Policy Tracker, Change Control Board Tool, etc.)

  • Develops and executes projects involving people and process changes, including direct accountability for the successful execution of assigned projects

  • Maintains a strong governance to ensure accurate and timely deliverables

  • Document and timely publish highlights and action items

  • Builds communication plans to ensure all impacted parties (upstream/downstream) are informed of next steps for completion

  • Identifies and escalates issues and barriers head-on and with an appropriate sense of urgency

  • Serves as a champion for new ideas and approaches; promotes the use of creative-thinking strategies and tools to solve problems


  • 5+ years experience in business analysis and/or project management through experience with a leading financial institution or related industry

  • Experience in establishing governance and oversight programs to ensure appropriate coverage of risks and ensure management awareness

  • Previous experience in metrics, reporting, analysis

  • Good proficiency with MS Excel, Access, PowerPoint, SharePoint, Visio and Project

  • Bachelor’s degree (or equivalent)

  • 3+ of AML/KYC experience

Leadership Skills

  • Self motivated, well-organized and detailed oriented; able to prioritize tasks and work well under pressure; able to stay abreast of changing requirements

  • A high energy level, as well as good judgment, flexibility, and common sense, with strong analytical Individual contributor skills

  • Good communication, influencing and negotiation skills with the ability to establish and communicate at all levels of the organization

  • Ability to clearly articulate issues in writing; strong written communication skills.

  • Ability to promote teamwork both within and across groups and adapt to change

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.