JPMorgan Chase Consumer & Community Bank- Senior Executive Assistant to CEO of Consumer Banking in New York, New York

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at *


Consumer and Community Banking

Chase Consumer & Community Banking serves more than 65 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 146,000 employees serve our customers by following Chase’s Five Keys to a Great Customer Experience.

We are seeking an experienced and polished Senior Executive Assistant to support the CEO of Consumer Banking. This individual must be capable of multi-tasking & appropriately handling confidential information. Additionally, this candidate must anticipate the needs of the executive and proactively take initiative to independently solve problems. Diplomatically represent the manager at all levels of the corporate hierarchy which includes interacting with various senior executive level internal clients across all lines of businesses as well as senior executives external to JPMC. This candidate must possess superior interpersonal and communication skills, both written and oral, and exceptional telephone etiquette. Ability to take initiative and strong business judgment are required.

Performance Expectations:

• Self-starter, ability to work in a fast-paced environment and navigate flexibly through ambiguity

• Willing and able to learn the business, and fully understand how and why tasks satisfy business needs

• Analyze, understand data and information, and draw appropriate conclusions; demonstrate problem solving skills and thinks outside the box to find creative ways to assist the team

• Extremely organized and detail-oriented with strong commitment to accuracy

• Ability to multi-task and ensure multiple projects are completed on time

• Compliance – manage sensitive data policy requirements and required reporting for team

• Be available to peers to assist with overflow, special projects and day-to-day tasks

• Candidates must be flexible for overtime as needed by the business


• Gatekeeper of all contact with the public, clients and staff coming through the executive’s office

• Manage extensive and complex calendar for Senior Executive in a fast paced and dynamic environment; anticipate where problems might arise regarding calendar, meeting preparation, needs of executives' involved, requests for meetings and telephone calls; communicate potential and/or confirmed changes to involved parties immediately

• Schedule and coordinate demanding internal and external meetings and executive events, inform attendees of dates and time, reserve meeting space, ensure the appropriate equipment/materials are available, coordinate hospitality/catering services as needed; assist with various off-site meetings as requested; prioritize last-minute changes including logistics

• Screen incoming calls and determine the level of priority while using caution in dispensing information

• Respond and follow up on manager’s behalf; anticipate manager and executives’ needs

• Arrange and maintain extensive travel plans and itineraries for both international and domestic travel and ensure accuracy and timely delivery

• Reconcile and complete expense reports in a timely manner

• Maintain relationships with internal resources and external vendors (e.g. catering, IT, production, car services, communication services etc.)

• Maintain a poised, approachable, and positive attitude under pressure with the flexibility to adapt to changing priorities in a deadline driven environment

• Extremely well organized with exceptional time-management skills

• Ability to work independently & handle constantly changing needs; Proactive & forward thinker

• Demonstrate the highest level of integrity, confidentiality and trustworthiness

• College degree a plus

• At least five years of administrative experience ideally supporting C-Suite Executives or Managing Director level

• Strong PC and Microsoft Suite skills (proficient knowledge of MS Outlook, Word, Excel, and PowerPoint) and internal applications (if an internal candidate)

• Superior oral and written communication skills

• Advanced ability to organize

• Tact and good judgment in confidential situations and proven experience interacting with senior management

• Effective interpersonal skills

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.