JPMorgan Chase Corporate Oversight & Control - RCSA Control Officer - Analyst or Associate in New York, New York

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The Oversight and Control Group’s primary function is to solidify an effective Firm-wide control framework, looking within and across the lines of business, to identify and remediate control issues with a sense of urgency regardless of the source. The Team will work in partnership on the development of new, and oversight of existing, control functions and protocols throughout the Firm and will provide a centralized view of and from all control functions, assisting in immediate, real time problem detection and escalation. This process will enable the firm to engage the appropriate teams in a timely manner and provide the ability to quickly remediate critical control issues across all the impacted areas of the firm. While ultimate responsibility for the effectiveness of the control environment rests with the Corporate Function (CF) Heads, the Oversight and Control Teamwill partner closely with all functions.

This role supports the team's responsibility for ensuring effective implementation of the RCSA framework and its related programs (e.g., Office of Legal Obligations, Central Policy Office), as well as providing advisory support to corporate functions on all RCSA related matters including operational risk assessment and control design. Specifically, this position collaborates and partners with the RCSA Leads and Control Officers (COs) across all CFs including, but not limited to, Legal, Compliance, Corporate Finance, Corporate Responsibility and Compliance Operations, to manage the development and ongoing execution of a strong RCSA framework, and to ensure operational risks are appropriately identified, escalated, and mitigated.

This role also supports the Chief Administration Office (CAO) and its functions (Global Security & Investigation, Global Services, Global Real Estate, Global Business & Document Services) in various firmwide initiatives.


  • Report to the Oversight & Control CF RCSA Program Manager to support the RCSA framework and related programs through the design, implementation and oversight of processes to identify key operational risks and evaluate the effectiveness of controls in place to mitigate those risks.

  • Support the Firmwide Office of Legal Obligations (OLO) Program by working with the CAO Function leads to drive and coordinate obligation review, mapping and data entry for obligations in a centralized support model. •Work with the Firmwide OLO Central Team to ensure timely and accurate deliver of program metrics, artifacts

  • Work with the Firmwide OLO Central Team to ensure timely deliver and execution of Quality Assurance testing of obligations

  • Support the development, roll out and implementation of Legal Regulatory Change Management (LRCM) for OLO

  • Maintain firmwide standards for Policy and Procedures across CAO corporate functions

  • Maintain awareness of internal audit and external examination activity, risk events and emerging issues to adequately oversee RCSA for assigned CF and prioritize focus accordingly

  • Perform and document periodic RCSA and artifact inspections for quality and adherence to the CF RCSA Procedures.

  • Lead/participate in various RCSA projects as assigned by manager; work on urgent RCSA deliverables.

  • Develop positive working relationships with RCSA Leads, COs, Corporate Operational Risk, the central RCSA team and other partners to maintain an open environment for collaboration, risk identification and remediation. Maximize the usage of systems and tools and identify system and process enhancement opportunities.

  • Help identify the root cause of control and process breaks; provide expertise to the development of action plans to fix and/or remediate

  • Manage CF central SharePoint repository for RCSA documentation and collection of artifacts

  • Create metrics, MIS analysis, dashboards and/or executive reporting to ensure that key risks and control gaps/enhancements are properly identified, evaluated, reported and addressed

  • Bachelor’s degree (BS/BA) required.

  • Minimum of 3-5 years experience in Controls, Operational Risk, Compliance, Risk Management or Audit.

  • Understanding of/experience with the RCSA program at JPMC and/or at other large financial institutions.

  • Experience with designing and implementing effective control and quality environments.

  • Inquisitive and proactive in identifying risks and proposing solutions.

  • Solid organizational, project management, deliverables-management and multi-tasking skills with demonstrated ability to manage expectations and deliver results.

  • Strong and effective communication and collaboration skills.

  • Self-starter, action-oriented and effective listening skills.

  • Ability to review documentation and provide executive summary overviews and trending analysis.

  • Good team player - one who is able to prioritize in a fast moving, high pressure, constantly changing environment, and is flexible in working across internal functions.

  • Experience with Risk tools (e.g., FORCE) systems is a plus

  • Strong knowledge of Microsoft Office including Excel, PowerPoint, Visio and Sharepoint admin (preferred)

** Any candidate not meeting ALL the qualifications can be considered for an Analyst role.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.