JPMorgan Chase Design Project Manager in New York, New York

Digital Project Manager

Job description

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect.

The Digital Project Manager for the CBO tribe will be responsible for planning and managing the day-to-day workflow and processes that support our growing digital design project work across Digital Customer Experience (dce).

Key responsibilities

  • Project management oversight of online and mobile projects; includes project intake, assessment, resourcing, execution, tracking

  • Collaborate closely with Digital Design, Product, LoB, IT and Demand Management teams to understand to understand the business demand and guide successful project execution

  • Partner with Digital and Partner teams to help drive concept readiness and artifact quality

  • Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal teams

  • Ensure project team(s) understand project rationale, requirements and deliverables

  • Manage stakeholder expectations and communicate with clarity, transparency and immediacy

  • Consult with creative teams to develop a clear plan and next steps for design activities

  • Responsible for monitoring design quality at key intervals during project life-cycle

  • Serve as a single point of contact for project status and issue management

  • Consistently adhere to digital customer experience standards and best practices

  • Contribute to on going PMO and digital customer experience team process improvement

  • 8+ years of project/ program management experience working with digital design teams; experience at both a design studio and a large corporate environment preferred

  • Thorough understanding of Waterfall and Agile project methodologies; experiencemanaging scrum delivery, working with Scrum Masters, BSAs and cross-impacted teams

  • Demonstrated effectiveness developing plans, prioritizing activities, and driving execution

  • Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information

  • Strong organizational skills with experience coordinating multiple work streams simultaneously

  • Comfortable presenting and participating in partner and stakeholder meetings

  • Proven ability to collaborate cross-functionally and influence outcomes

  • Demonstrated ability to adapt to changing business priorities; strong work ethic

  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment


JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.