JPMorgan Chase Digital Product Manager - Personalization Platforms in New York, New York

VP Digital Product Manager – Personalization Platforms

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Chase’s Digital Personalization Platforms team is seeking an innovative technical product manager with experience in Big Data and API product development to work on the rapidly growing space of making banking simple, human, and personal. In this role, the candidate will work on building a personalized insights platform at scale that has backend and frontend user components. This includes: working with product partners, data scientists and technology see through the development lifecycles. If successful, the role will provide added value to the business unit, J.P. Morgan Chase as a whole, and most importantly, delivering a better banking experience to our customers.

Primary Responsibilities:

  • Develop a platform with APIs and services that deliver unique and personalized experience.

  • Drive product roadmap with focus on ensuring Chase stays on the leading edge of consumer business and technology landscape.

  • Integrate data science & analytics thinking, product metrics, user experience research, competitive and market analysis, and company goals to drive priority of product initiatives.

  • Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development.

  • Create concise, compelling content and business case to present and sell concepts through to senior management.

  • Manage communications and relationships with cross-impacted initiatives and stakeholders to ensure business needs are met.

  • Work with existing vendors and perform new vendor analysis (e.g., carry through vendor on-boarding process, managing relationship, vendor negotiations, managing initial product integration requirements).

Qualifications:

  • Must be proactive, results driven and have a proven track record of execution in delivering scalable solutions;

  • 5-7 years of experience in product development with hands on experience on agile practices, e.g., experience in working with JIRA project management platform or similar tools;

  • Experience making difficult prioritization decisions with a mind towards user and business benefits and trade-offs;

  • Digital expertise – subject matter expert on APIs and knowledge of Big Data technologies;

  • Ability to influence people at all levels with diverse points of view and across a broad variety of job functions;

  • Analytical minded with a focus on KPI’s and measurement;

  • Structured & strategic thinker, effective communicator with excellent written, presentation and communication skills;

  • Strong knowledge of current digital banking trends;

  • BS or MS in Engineering, Business Management, or comparable field of study

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.