JPMorgan Chase Event Management Analyst- Business & Operations Specialist in New York, New York

In the spirit of demonstrating genuine hospitality and following the firm’s belief of doing “first-class business in a first-class way,” everything we do at the Client Center and Executive Support Team revolves around making our visitors feel at home and supporting executives and assistants in a client facing environment. With a heavy focus on privacy and providing exceptional service, we ensure that all client and guest needs are met with utmost attention to detail. Creating the best possible environment at the Client Center and Executive Support Team helps our executives host effective and memorable meetings. Our executives can focus on the issues at hand, knowing that we, the Client Center and Executive Support team, will make it our mission to deliver the true first-class experience to our visitors.

Department Overview:

The Event Management Analyst provides high level guest services to our internal executives and their clients at our global headquarters at 270 Park Avenue in New York. Candidate will interact with all levels of JP Morgan Chase (JPMC) personnel on a daily basis and ensure that they are provided with "high touch" customer service and hospitality. Candidate builds solid relationships by being the coordinators for clients and guests, administrative assistants, event planners and meeting & events teams.

Position Description

The ideal candidate should be able to complete daily responsibilities with limited supervision. It’s crucial that this individual is able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional and friendly demeanor with both internals and externals. Our team is small but effective and we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one’s work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

Key Responsibilities

  • Assist, tend to, and anticipate guest needs

  • Organize and execute meetings and events between two client facing floors

  • Support administrative requests by executives and assistants

  • Work closely with internal partners including the dining, security team, lobby concierge, audio visual team, events team and facility teams

  • Oversee and co-manage the EMS reservation books

  • Assist on daily, weekly and monthly facility inspections

  • Assist in surveying guest experience and proposing solutions based on feedback

  • Various administrative tasks such as: invoice processing, scheduling maintenance calls with vendors, and order kitchen, banquet and office supplies among others

  • Flexibility to work early mornings or late evenings as needed

  • Highly adaptable to working environments as this role supports two teams

Performance Expectations:

  • Self-starter, ability to work in a fast-paced team environment with limited supervision

  • An excellent and trusted business partner. Works well with cross functional teams to reach a common goal and get the job done

  • Willing and able to learn the business and fully understand how and why tasks satisfy business needs

  • Strong interpersonal, written, and oral communication skills

  • Strong organizational and time management skills

  • Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate coverage is provided

  • Troubleshooting and ability to execute using keen problem solving techniques

  • Maintain confidentiality pertaining to business matters

  • Tasks, whether routine or urgent, are completed successfully and in a timely manner

  • Document/report/presentation preparation

  • Calendar management/document organization

  • Excellent multi-tasking skills, with the ability to handle stressful situations in a calm and professional manner

  • Associate degree required

  • Minimum 5 to 7 years’ experience in high-end reception, concierge or hospitality services

  • Excellent interpersonal and communication skills

  • Basic administrative experience such as maintaining files and records, typing, proofreading, answering telephone, coordinating conference room assignments, confirming appointments and/or maintaining calendars

  • Dedication and desire to provide best in class customer service, with a friendly and outgoing demeanor

  • Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.